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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Ron1956
from McDonough Ga
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bets my Frigidaire a lot of room and it keep's my food cold like I like it.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Some Great Features
on May 26, 2020
Posted by: Mae28
from Louisburg
I bought less than 2 years ago, first year the ice maker stop working. I am continuing having problem with the bottom freezer with ice build up and makes it very hard to open. At anytime large pieces of ice falls out the bottom.
Pros: Style/Design, easy to use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on July 15, 2020
Posted by: LG Life not good with LG
from Phoenix, AZ
horrible product. New brain after 1 year 3 mon, no longer under warranty. Has major issues with error codes e rf. refridgerator fan ices up every few months and bottom drawer is 18 degrees and all food in it freezes. have to thaw out fan way too often.
No, I would not recommend this to a friend.
Quality
1
Response from lg.comBy ^DLI, LGE Social Media, July 16, 2020
This is not the quality we would expect from our products. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide a resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Pretty good fridge needing some tweaks
on July 27, 2020
Posted by: MaryChi
from Hamilton, Nj
We bought this model to replace our 19 year old refrigerator; hope this one and all its components stay strong and last that long. LOVE the extra room and the light in the freezer. I did my homework, but a number of things need tweaking:
- Not even 24 hours and the butter tray cover almost broke... it doesn't fit a regular tub of butter and it got jammed because I could close it, but then it wouldn't open. This is not a butter compartment. It needs another 1/2 inch high/wide.
- The ice cube maker is loud when it drops ice cubes and the container is empty... I mean LOUD. Not so bad once more ice cubes fill up the container... Maybe add more sound proofing.
- The alarm that dings when either door has been left open too long is rather annoying... just trying to unload groceries.
- I thought I was buying a stainless fridge that was fingerprint resistant - this is HORRIBLE as fingerprint smudges really do show.
- Why are the shelves glassy material; the hard, thicker white plastic is hardier. Reviews say that they break easily. Sure as heck hope not since I just spent over $1K on this fridge.
- One suggestion that I already was expecting --- add another tray/shelf to the right of the butter compartment.
- The ice cube maker is loud when it drops ice cubes and the container is empty... I mean LOUD. Not so bad once more ice cubes fill up the container... Maybe add more sound proofing.
- The alarm that dings when either door has been left open too long is rather annoying... just trying to unload groceries.
- I thought I was buying a stainless fridge that was fingerprint resistant - this is HORRIBLE as fingerprint smudges really do show.
- Why are the shelves glassy material; the hard, thicker white plastic is hardier. Reviews say that they break easily. Sure as heck hope not since I just spent over $1K on this fridge.
- One suggestion that I already was expecting --- add another tray/shelf to the right of the butter compartment.
I would recommend this to a friend!
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 10, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
No repair services
on October 21, 2020
Posted by: Penelope2
from Westerville,OH
This is only 3 years old. The freezer fan went out and there is literally no one in my area that works on LG.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 22, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Awful!!!
on November 22, 2020
Posted by: Sashaolya
from CA
Four times was repaired and still breaks :(((( will never buy from thos brand.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 25, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great fridge
on November 28, 2020
Posted by: Inbal
from Tenafly NJ
[This review was collected as part of a promotion.] We’ve had it for 4 years now and love it! Tons of room, always smells clean, very convenient
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Needs repairs every few months
on November 28, 2020
Posted by: Lebb
from Green Bay, WI
Our ice maker stops working every few months. We’ve had this refrigerator for about 3 years and we’ve had the technician in many times! The ice maker malfunctions about every 6 months. The refrigerator stopped cooling and freezing completely last winter. It takes weeks to get parts. I would never buy another LG appliance again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 1, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com