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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Customer Rating
1
Poor Design in Freezer
on December 11, 2020
Posted by: bbbjsanders
[This review was collected as part of a promotion.] I have had nothing but headaches with this refrigerator. It is suppose to signal if a door is ajar. There is no backing on the freezer drawers and if a popsicle falls over the side, it ruins all your food in the freezer, because it doesn't beep. The compressor has failer-that's why there is a recall on it. Just a piece of junk!
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Runs very quietly and temperature is accurate.
on December 12, 2020
Posted by: Anonymous
from Los Angeles
[This review was collected as part of a promotion.] I've owned the refrigerator about 2 years. It runs quietly, does save electricity, and the temperature is accurate. Make sure you have your warranty because these fridges become trash when the electronic thermostat/control module or main board fails. AND THEY do fail.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Fridge
on December 13, 2020
Posted by: Deb1119
from Midlothian Texas
[This review was collected as part of a promotion.] I am happy with it other than ice maker doesn’t make enough ice and sometimes door doesn’t close easily. But still love my fridge
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Disappointed
on December 16, 2020
Posted by: GabT
[This review was collected as part of a promotion.] Very disappointed that the compressor went bad after only 3 years old. Also this model has 3 fruit/veggie drawers that are very small. I think 2 would of worked better and fit more stuff.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 19, 2020
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
paint rubs off, doors do not seal,
on December 17, 2020
Posted by: Dublinlilly
from Michigan
Junk I purchase all LG wish I never spent the money !!! REPLACED FANS, CONDENSOR COILS, 6 DIFFERENT DOORS. .. Close doors are not sealing to keep in cold... paint rubs off....A&E service has been here every month for past 7 months... without avail l...! LG would have spent less $$$$ if they would just submit a refund
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 21, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Nice features when they work
on December 22, 2020
Posted by: Ice57
from Maryland
[This review was collected as part of a promotion.] I brought this four years ago and it recently broke down
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, December 24, 2020
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Add us to the long list whose LG failed
on December 24, 2020
Posted by: Doug1101
from Whitehall MI
Five years, like so many have, said, compressor fails and cannot be repaired
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 13, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Very happy with our purchase
on December 29, 2020
Posted by: thngamajg
from Jupiter, Fl
[This review was collected as part of a promotion.] Having a larger fridge than our last is so much better. Both sections.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com