 |
Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Customer Rating
1
Don’t buy LG appliances (refrigerator)
on May 18, 2023
Posted by: Munaf
from Ontario Canada
LG fridge sealed parts failed, it has happened to my sister my friend and now me, all of our fridges failed in 2 or 3 years never buy LG
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Christian Jimenez, LG Social, May 19, 2023
Thank you for taking the time to post your review. We regret to hear your fridge requires repairs but rest assured, we're here to assist until your refrigerator is back in working condition. Please reach out to us at (800) 243-0000 from Mon. to Sun. 8AM - 9PM EST. We will do our best to help you with anything you may need until your fridge is back in working condition. ^Chris
Written by a customer while visiting lg.com
Posted by: armando Y
from Losangeles, california
Verified Purchase:Yes
I bought this 7-years ago and have replaced the compressor 3-times because it stopped working.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 10, 2023
Hi, armando Y. Thanks for reaching out. Hopefully you were able to get your fridge compressor fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Julia L
from Poconos
Verified Purchase:Yes
4 years after purchase fridge decided to quit on making ice and freezing; technician came to fix it, replaced the compressor but two weeks later the top portion is not keeping its cool. It’s 64F inside instead of programmed 33F
Quality
2
Features
3
Value
3
Response from lg.comBy Rita, Social/LG, July 27, 2023
Thank you for sharing your feedback with us in regards to your LG Refrigerator. We understand your disappointment when it encountered issues just four years after purchasing. We apologize for taking so much time out of your day in order to get immediate assistance. We want to assure you that we take customer satisfaction seriously. To address this matter promptly, we recommend reaching out to our LG Social Support team on Facebook or Twitter using the handle @LGUSSupport and including your case and repair number. We will take it from there! ~ Rita
Written by a customer while visiting lg.com
Posted by: LastChance
Verified Purchase:Yes
I purchased brand new in the box and was extremely happy! Less than a year later the control panel started to de-laminate. I originally thought it was the kids spilling water, until I caught the fridge randomly tinkling water out on its own. 5 years in my icemaker quit working. Then right before Thanksgiving, the whole refrigerator quit working. I did purchase another LG refrigerator. Hopefully it works better. Considering the cost of refrigerators today one would think they would last longer than 10years. My 90’s refrigerator is still rocking hard in the garage.
Pros: ease of use
Quality
1
Features
3
Value
1
Response from lg.comBy Rita, Social/LG, July 27, 2023
Thank you for bringing this to our attention, and we are sorry to hear about your LG Refrigerator not working properly, especially before Thanksgiving! Your review matters to us, and we genuinely value your input. It does not go unnoticed. We would like you to know that if you need us in the future, please private message our LG Social Support team on Facebook or Twitter at @LGUSSupport, so we can look into any issue you may have and find a solution for you! ~Rita
Written by a customer while visiting lg.com
Customer Rating
1
Faulty water dispenser ran for 4 hours overnight!
on July 27, 2023
Posted by: Eric O
For the majority of the time I have had this fridge I have been happy however in the middle of the night two nights ago the water dispenser decided to turn on by itself with no one awake flowing water into my kitchen for approximately 4 hours without stopping. Needless to say the mess in the kitchen took hours to clean however the biggest problem is the flow of water down into my basement totally ruining my drywalled ceiling and multiple walls. Then the floor down there is also completely ruined as well due to the amount of water that poured into it for hours and simply replacing the water damaged areas is not an option. Whole floor will need to be replaced! Why would there not be a safety shutoff when the system senses the water running for a ridiculously long time? Seems like that should be a standard. Needless to say this issue is going to cost me thousands of dollars!
Response from lg.comBy Shaina Mae F. Marquez, LG Social Media, July 29, 2023
We are also disheartened to know that you had such an experience with your LG 30 cu. ft. Smart wi-fi Enabled Door-in-Door® Refrigerator (LFXS30766S). Your feedback is essential, and we'll use it to improve our services. We’d also like to get a full view of the issue your unit is experiencing. To do so, please send us a private message on Facebook or Twitter using @LGUSSupport containing the product details of your unit and your contact details, as it will be our pleasure to assist you. -Shae
Written by a customer while visiting lg.com
Customer Rating
1
Terrible refrigerator
on August 13, 2023
Posted by: Anonymous
from Elizabethtown, KY
We have had nothing but issues with this product. The ice maker has went out numerous times and it has always made a loud noise. Now it has stopped cooling all together and I have thrown out hundreds of dollars worth of food. In the progress now of trying to find someone to fix it.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, August 15, 2023
Hey there, Christal. We appreciate you letting us know about your experience with using your 30 cu. ft. Smart wi-fi Enabled Door-in-Door Refrigerator. We take great pride in our work, and our hope is always that is helps each one of our customers accomplish their goals. Clearly, this is not your experience, and we apologize. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be pleased to help you. ^Anthony
Written by a customer while visiting lg.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] I paid exorbitantly to replace the door storage bins that cracked from normal use. Had to replace the two biggest bins.
Response from lg.comBy true, LG Digital Care Team, April 16, 2024
Hey there! Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you need further assistance please feel free to private message us on social media @LGUSSupport. We'll be happy to help! ^Gaby
Written by a customer while visiting lg.com
Customer Rating
3
Shelves Crack Immediately
on May 29, 2024
Posted by: DoRae
from Wisconsin
[This review was collected as part of a promotion.] The product operates fine but we have had to replace the top shelf twice as the plastic frame cracked within weeks of normal usage in a 2 person household.
Pros: Style/Design
Quality
2
Features
3
Value
3
Response from lg.comBy LG, June 5, 2024
Thank you for sharing your experience with us. We're sorry to hear about the issue you've encountered with the top shelf of your LTCS24223S refrigerator.
We understand your frustration and apologize for any inconvenience caused. Please send us a private message on social media @LGUSSupport with your contact details and any reference numbers related to your case. Our team will prioritize your case and work with you to find a resolution.
Thank you for bringing this to our attention, and we appreciate your patience as we address this matter. -Junel
We understand your frustration and apologize for any inconvenience caused. Please send us a private message on social media @LGUSSupport with your contact details and any reference numbers related to your case. Our team will prioritize your case and work with you to find a resolution.
Thank you for bringing this to our attention, and we appreciate your patience as we address this matter. -Junel
Written by a customer while visiting lg.com