 |
Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: fusselbutt
from Niles, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had the refrigerator for about a month and have been happy with product, quiet operation, lights up nicely.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Buyer beware! Unreliable, won't stay cool, leaks
on May 19, 2021
Posted by: Kim82
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've already had to have this refrigerator repaired multiple times, in this small amount of time we've owned it, it stopped cooling, leaked, now the ice machine stopped working. Having a young family I don't ask much of my appliances, I just need them to work and this LG appliance can't even do that. Unless the company steps up and replaces this lemon of a fridge, I see absolutely no way I will ever purchase another one of their products, or suggest them to family and friends. So disappointing.
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, May 20, 2021
We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Srwoot_s
from Scottsdale, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] The refrigerator is great. It's very roomy, and door in door is great.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Wild hog
from Homosassa FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very quiet, temperatures are just perfect, roomy. The only downside is not enough light in the refrigerator. Freezer has enough light. Great value for the money
I would recommend this to a friend!
Quality
5
Features
3
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Absolutely happy with this model!
on May 25, 2021
Posted by: David2021
from Ontario, CA
[This review was collected as part of a promotion.] Just finished setting up my refrigerator. It is exactly what I expected it to be. Fits perfectly in the kitchen. Delivery guys were here when they said they would be. Installed with two guys who were very professional and courteous. Only one issue..... I had to move the doors to open up the way I needed them to open. But I could not get the screws started on the hinge mechanism for both doors. The threaded inserts were over molded with plastic! I had to spend a great deal of time melting out the plastic from the threaded inserts, Very frustrating!! This should be addressed for future customers who will experience the same issue. Otherwise, it is a beautiful refrigerator! The removal of the plastic from the threaded insert prevented me from giving it 5 stars!
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Frig67
from Oklahoma City, OK
Verified Purchase:Yes
I bought this refrigerator in October of 2020. Two weeks ago I opened the door and noticed the trim was broken completely through without being hit by anything. I will say that LG shipped a new shelf to me without question. I am concerned this may happen again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, May 26, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: S mendoza
from Forestdale , MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased in 2016 , stopped keeping food cold 2 years later replaced compressor now about 2 years later same thing we have 8 children and been without a fridge for 2 weeks waiting on repair lost all our food .
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Ret98
from Bloomfield, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator over two years ago. The compressor motor went out out it recently. Water is leaking around the ice maker. My refrigerator that it replaced, I had for 17 years with no problems. I would not recommend it to anyone.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com