 |
Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Kevin 737474747
from Pa
Verified Purchase:Yes
I have had several issues with defrosting over the years. The compressor failed and had to be replaced. The defrost drain line clogged and most recently the evaporator fan failed. This is in a six year old unit
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: DT ET
from Schererville, Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately our experience with this fridge hasn't been all good. The features, compartments, and space is excellent for a family of 5, but I've had the freezer side repaired twice and the fridge isn't cool as it should and also had to get the computer replaced. Still with all these repairs the refrigerator is not working as it should. Maybe we bought a melon but that has been our experience. Honestly LG is our go to brand because we like the quality of the product but unfortunately this wasn't our experience with this refrigerator.
Pros: Style/Design, Features/Settings
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: DJR120
from Kissimmee, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought all 4 LG appliances 5 years ago and mostly love them. Unfortunately they are all black steel and all the doors have had to be replaced because the finish came off. Looked awful, but they were replaced. My ice maker needs a constant tap or it doesn't make ice and I've had to have the frig compressor replaced exactly 5 years after it was delivered. In addition there was a coolant leak which was also replaced. I will say, that every customer service rep was extraordinary and extremely helpful
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, July 21, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Pierre2021
from West Chester, OHIO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Everything works very good and it is very quiet. The only thing We had issues with are the shelves. There is a 2" white plastic that runs on the edge of the shelves, it is weak and it broke in two places.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: GMarie
from Detroit
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my LG. I receive so many compliments on this 5 year old refrigerator which means that style will last.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Cahoon57
from Cloverdale, Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Received refrigerator on 2/22/2019. Worked fine until 32 days ago, then the compressor failed. Still waiting on the repair guy, hopefully today they will come and replace compressor.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, July 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: lc997
Verified Purchase:Yes
This refrigerator has a very high pitched, high frequency noise when it is running and nothing will mask it. I try to block it out with a radio or fan but it is such a high frequency that I can still hear it. Also the side is dented.
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, July 23, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: pbIII
from St. Louis, MO 63043
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very happy I made the purchase. Great Product !
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com