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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Crewman
from Schaumburg, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We replaced a 20 year old Maytag with this refrigerator. We were looking for something that held a lot, just like our old one did, but more efficiently. This LG fit the bill and we liked the clean, modern lines for our white kitchen. Another nice feature that we like are the "door open" tones that gently remind us if the doors have be left open too long. The pantry and crisper drawers glide very smoothly and work great. We wish there was an additional light in the top rear of the refrigerator compartment as the areas in the rear are dark. The only other shortcoming would be the lack for moveable door tray positions to accommodate multiple size and shape items. We do love the quietness and spaciousness of the LG and hope it will also last 20 years.
Pros: Style/Design, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Nannynet
from San Diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought our new refrigerator 3 years ago. Condenser went out at almost exactly 3years. Glad I took out the extended warranty. However, it took over 2 weeks to get it repaired so we were left without a refrigerator and lost a lot of food when it went out. Its hard living out of an ice chest for weeks. I
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Amcpac
from Net Jersey
Verified Purchase:Yes
This fridge is still under warranty and we keep having the same issues and are loosing food every time it breaks down!
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Nickie123
from Dallas TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent refrigerator with grate features, very roomy works perfectly.
BUT the top freezer opens when you close the bottom door so you have to manually press in to make sure the gasket seal is tight.
BUT the top freezer opens when you close the bottom door so you have to manually press in to make sure the gasket seal is tight.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Ashish26312
from Suwanee Georgia
Verified Purchase:Yes
Very convenient door in door feature and WiFi connection via app.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BillC75
from Hot Springs Village, AR
Verified Purchase:Yes
[This review was collected as part of a promotion.] In reviewing the refrigerator in the store I thought it was the best of all the models. I found the LED lights to be very dark to find anything inside the unit. I like the door layout, but the shelving is low down and hard to find things towards the back. I understand the freezer is best on the top, but for old people to continue to bend over and almost get on the knees to find thing inside with poor lighting is not great. It operates great otherwise.
Pros: Performance
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 18, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mike Linhardt
from Bradenton, Fl.
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is everything that the wife wished for. We sold our house to the son and this is just like the one we had. She enjoys a top freezer with an ice maker and plenty of storage in the refrigerator.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Merrifll
from NY
Verified Purchase:Yes
We still get no appreciable ice from our ice maker. Maybe 5 cubes all day!
Please help!
Please help!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 21, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com