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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Lauren r
from Palos Verdes ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the second time in 7 years that ourLG refrigerators have defective compressors. For such expensive appliances o can’t believe one has a problem in 3 years and the second new one problems in 4 years.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: longtallsally
from Davison, Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased this LG model to replace our previous model and we are extremely happy that we did!!
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Mikemie
from South carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ran into an issue where the linear compressor failed, lost food and had to go kitchen camping out of coolers four weeks, but,… I still like my fridge. LG warranted the repair and upgraded the compressor under the product update. 4weeks was a ling wait, but not surprising given today’s employment struggles. Once here, the LG tech was very effective.
Pros: Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Dr Pill
Verified Purchase:Yes
[This review was collected as part of a promotion.] Extremely happy I purchased this product. LG products are top notch
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Mhtxatx
from Austin, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] It works great, perfectly fine but it smudges easily and this might be silly but magnets don't stick to the front. I wish I'd known before I purchasing because I like putting magnets and a small white board on the freezer door. I can't with this fridge but other than that minor thing, it's a great fridge.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: LGtooHARDtoMAKEnickname
from Tampa, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best features for this size fridge. I wanted LED lights in the freezer also in addition to fridge part. Only LG offered that light. The door bins are great, perfect size and closed bottom design. I hated the items falling off the fridge and freezer doors on my fridge that just died after 18 years because just a bar keep items on the door. There was always too much room under the bar to hold items on the door. Not so on LG! LG has a complete bottom part on the bins to hold everything in. This LTCS24223S version also has an ice maker pre-installed. Perfect for me. I got it just in time before the new model added a water dispenser and filter inside the fridge compartment. They take up valuable space. Thank God I did not wait. I keep this one in my garage to replace the previous Kenmore. It cooled down very well - look at my impromptu temp log I kept to see how fast it cooled. Very impressed so far. I read the previous compressor problems seems to have been fixed with an updated design in DEC2017.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Faysal
from Sugar Land, Texad
Verified Purchase:Yes
[This review was collected as part of a promotion.] LG refrigerator is a good size for a family, and is on energy consuming
However the compressor went down without any warning is not expected on a new LG refrigerator
However the customer service did outstanding job sent the next day the technician
The technician had done excellent job too
So was out of service for 3 days lost food for almost US $400.00
Now is running fine like new again
However the compressor went down without any warning is not expected on a new LG refrigerator
However the customer service did outstanding job sent the next day the technician
The technician had done excellent job too
So was out of service for 3 days lost food for almost US $400.00
Now is running fine like new again
Pros: ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Yung1
from Sheboygan, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this almost 5 years ago but wish I hadn’t. I love the features of the refrigerator but in 4 years and 10 months, it’s broken down 4 times for what appears to be the same problem.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com