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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Joe Texas
from Texas
Verified Purchase:Yes
The fridge is a little over 3 years old. We live the large space the adjustable shelves, the stay cool door where you have easy access to common items (milk, juice) without opening the whole door. The ice maker has kept up most times unless we have extra people at the house. The compressor recently failed. We contacted LG they were very professional and replaced the compressor on one trip. Did not have to wait for parts. Over all good experience and was told the new compressor is a new design. It works like new right now.
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ri15
from OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] i brought few years ago, its best unit ever had its nice
Pros: Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: LFXS30766S
from Austin,TX
Verified Purchase:Yes
I bought this refrigerator in November of 2017. In July 2022 the refrigerator began to lose it's ability to maintain the proper temperature. Thus the LG repairman came and replaced some parts and restored the refrigerator to proper operating condition.
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Rose T
from California
Verified Purchase:Yes
We bought this in September 2016 when we remodeled our kitchen. We bought stainless steel appliances - the LG refrigerator was one of them. In April 2021 our LG refrigerator stopped working. The service person replaced the Compressor. It was still under the 5 year warranty. Now in July 2022 we noticed the LG refrigerator was not staying cold and food was spoiling. We had a service repair done - the fan was replaced. The LG refrigerator continued NOT to stay cold. Service came back about a week later and added Freon. Hoping that takes care of the problem. Unhappy that this refrigerator has had problems being less than 6 years old. Our other refrigerator (Black) that is 21 years old is still working in laundry room, but not stainless steel and it is not an LG.
Quality
2
Features
4
Value
1
Response from lg.comBy Jennifer, Social Media, August 10, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Written by a customer while visiting lg.com
Posted by: MSP CPA
from Ohio
Verified Purchase:Yes
This is the second refrigerator like this (exact model). Five stars for features and ergonomics. When the compressor breaks in four to five years with a ten year warranty and there's no one in your area to fix it, that's a problem. Between both refrigerators there have been three compressor issues.
Pros: ease of use, Style/Design, Features/Settings
Quality
2
Features
5
Value
2
Response from lg.comBy Sandy, Social Media, August 10, 2022
We hate to hear this and after review of your case we see this has been approved in our returns department. Thank you for your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Lowes Hardware
from Jacksonville , Fl.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought it in 2018 and we are very happy with out 3rd LG purchase. The outer door for access to frequently used items is great. The freezer with 3 levels makes it easy to find your items.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Colofisherguy
from Colorado
Verified Purchase:Yes
Quiet and plenty of space. However had the compressor fail after 5 years of use. LG replaced at their expense, but a frantic night after finding out the fridge wasn’t holding temperature. Other than that, we like the fridge
Pros: Quality, Style/Design
Quality
3
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, August 15, 2022
We hate to hear you had to have repair and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: DG in WV
from Wv
Verified Purchase:Yes
Compressor in warranty (recall issue/class action lawsuit). Was offered to get my compressor for free, extremely limited techs that will service it. Parts used for repair are same as the ones that failed. Cost more to repair diagnostic/labor than should be. Better to spend money toward new frig with new warranty.
Pros: ease of use, Style/Design, Features/Settings
Quality
3
Features
4
Value
2
Response from lg.comBy Sandy, Social Media, August 17, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Sandy
Written by a customer while visiting lg.com