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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Customer Rating
4
Happy with the features that are on the Frig.
on September 15, 2022
Posted by: DBurling
from Owensboro, KY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product in 2016 and was disappointed that the compressor went out in six years, but after I finally found out who the LG Service center was, which they need to update, B & M did a excellent job in replacing the Compressor.
Pros: Features/Settings
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Dave5300
from Maine
Verified Purchase:Yes
Has very good features but poor quality. Compressor died after three years. Very functional when it worked though
Pros: ease of use, Features/Settings
Quality
1
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
We're sorry to hear that you had a negative experience with your LG product. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Cindy95
from Kingman, AZ
Verified Purchase:Yes
We bought it in 2019 and the compressor quit working twice and we lost all our food. We never did get it fixed after 4 months but LG did eventually pay us a decent price for the fridge. Dont ever use AE appliance repairs they never fixed it.
Pros: Features/Settings
Quality
1
Features
3
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 23, 2022
We're sorry to hear that you had a negative experience with your LG fridge. Thank you for taking the time to communicate with LG about your experience with your LG products. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Happy to have my refrigerator/freezer back!
on September 23, 2022
Posted by: Jaci360
from Olympia, WA
Verified Purchase:Yes
LG was able to service my needs within 5 days of my call! Here were some hiccups with scheduling but the service provided did a great job explaining the problem and taking care of the issues.
My biggest concern was the cost! Our refrigerator was less than 2 years old and the compressor and refrigerant went out! WHY?!? We had just gone grocery shopping so we lost A LOT of food and money for a family of 6! I would say with the cost of repair and the food lost it was over $1000! If LG knows there is a problem with these items why didn’t they do a recall so we wouldn’t have incurred such a loss! Disappointing to say the least.
My biggest concern was the cost! Our refrigerator was less than 2 years old and the compressor and refrigerant went out! WHY?!? We had just gone grocery shopping so we lost A LOT of food and money for a family of 6! I would say with the cost of repair and the food lost it was over $1000! If LG knows there is a problem with these items why didn’t they do a recall so we wouldn’t have incurred such a loss! Disappointing to say the least.
Pros: Style/Design
Quality
3
Features
4
Value
4
Response from lg.comBy Jennifer, Social Media, September 27, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
5
It has everything I want in a refrigerator
on September 23, 2022
Posted by: Cord free vacuum
from Proberta, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the refrigerator when I built my house 3 years ago and totally love all the features
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: CC2002
Verified Purchase:Yes
This experience was seem-less and they handled Everything after I gave them a call. The Refrigeration person fixed the problem in the next couple of days!
Pros: ease of use, Style/Design
Quality
2
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Ed 99
from Indianapolis
Verified Purchase:Yes
It’s a nice looking fridge with lots of room easy to organize
Pros: ease of use, Style/Design, Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ski W
from Chicago
Verified Purchase:Yes
Overall an awesome product, we recently had to have the linear compressor replaced which is under warranty. We did have to pay for the labor, but overall the refrigerator has been amazing
Pros: Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com