 |
Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: DiamondHands
from North Carolina
Verified Purchase:Yes
I am very pleased with this refrigerator! It's spacious, perfect temperature, and convenient door in door is life!! Only issue is the compressor had to be replaced after having it 1 year but there was no charge and the service guy was quick and fixed it correctly. I'm a customer foe life!
Pros: ease of use, Quality, Style/Design
Quality
5
Features
5
Value
5
Response from lg.comBy Anthony Jaimes , VXI Austin , March 24, 2023
Hey there. We're glad to hear that we've meet your expectations on your use of the 30 cu. ft. Smart wi-fi Enabled Door-in-Door® Refrigerator LFXS30766S. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000. ~Anthony
Written by a customer while visiting lg.com
Customer Rating
4
Some reliability issues, but overall, great produc
on March 23, 2023
Posted by: dvgmacdonald
from Denver, CO
Verified Purchase:Yes
I've had this unit for almost 6 years now. It did need a new compressor at one point, and there's a minor issue with front door adjustment, but for the most part, it's attractive & does its job.
Quality
4
Features
5
Value
4
Response from lg.comBy Tanisha, social/lg, March 27, 2023
We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha
Written by a customer while visiting lg.com
Posted by: Omosta
from Texas
Verified Purchase:Yes
I have an issue with cooling I called customer care .I have the Technicien next day replace the compressor and everything back to work. Thank you LG
Omar
Omar
Pros: Quality, Features/Settings, Performance
Quality
5
Features
5
Value
3
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 5, 2023
We’re happy to know that you had a 5-star experience with our customer service. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. If you have questions or further concerns, please reach out to our support team via private message on Facebook or Twitter through @LGUSSupport. Please be sure to provide your contact information along with your model and serial numbers. We will be happy to assist you. ^Danee
Written by a customer while visiting lg.com
Customer Rating
2
Don’t rely on having a working ice maker
on April 16, 2023
Posted by: Susie52402
from Cedar Rapids IA
A little over 1 year and ice maker broken, you can and they have the balls to ask if water or hooked up an if ice made ice before ! Grant they are reading off a script card but how dumb are people!
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 17, 2023
We're sorry to hear that you're having an issue with your craft ice machine. We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. ^Danee
Written by a customer while visiting lg.com
Posted by: racarter
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had our fridge for 8 ish years. Really like it and this is the 1st problem we have came across. Thankfully parts were covered and only had to pay for labor.
Pros: ease of use, Quality
Quality
4
Features
4
Value
3
Response from lg.comBy Anthony Jaimes , VXI Austin , April 19, 2023
Hey there. We appreciate the time you took in leaving us a review in regards to your LG Refrigerator. Glad to hear that the repair went smoothly! We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. It helps us continue to improve and provide the best possible service to customers like you. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Written by a customer while visiting lg.com
Posted by: Scott RC SD
from Rapid City, SD
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had the refrigerator for nearly five years. The compressor went out a few weeks ago and was fixed for free. With the new compressor, I expect many additional years of service. The customer support was excellent. I’ve had no other problems. I would recommend LG appliances.
Pros: Quality, Style/Design
Quality
4
Features
4
Value
4
Response from lg.comBy Alice Feliz V. Luna, Social Media, May 15, 2023
It means a lot to us that you took the time to share your thoughts with the rest of our community and us. It helps us continue to improve and provide the best possible service to customers like you. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
3
Terrible should stay out of refrigerator business
on April 27, 2023
Posted by: Going2church
from South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator 6 yrs ago and it has been nothing but trouble
Quality
3
Features
5
Value
2
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 8, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: Smlsjshsgsghshshshsh
from SF Bay Area
Verified Purchase:Yes
Fridge compartments are all well designed to meet your needs. The separate ice and water levers are great.
Pros: Features/Settings
Quality
4
Features
4
Value
4
Response from lg.comBy Jai., LG Social., May 1, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com