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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Brookee1
Verified Purchase:Yes
The compressor went out on the fridge and it costs a lot of money to fix.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, November 9, 2023
Hello there, we regret the negative experience and appreciate your feedback. We hope to have the opportunity to serve you better in the future. ~Tanisha
Written by a customer while visiting lg.com
Posted by: David True
Verified Purchase:Yes
[This review was collected as part of a promotion.] Everything good for 4+years. Now there is a problem with one of the components of the freezer.
So far the root of the problem has not been found
So far the root of the problem has not been found
Pros: Performance
Quality
4
Features
4
Value
4
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 8, 2023
Hey there! We strive to provide the best experience possible, and it looks like we missed the mark on this one. We'd like to take another look at your account to make sure this gets handled properly for you. Please just send us a private message us on social media @LGUSSupport with your model and serial number. ^Gaby
Written by a customer while visiting lg.com
Posted by: 175wes
Verified Purchase:Yes
[This review was collected as part of a promotion.] It took 2 weeks to get appointment. The tech fix the not cooling issue. Now the refrigerator is running well. But once in awhile, we head the thermostat turn on load noise. Don’t know what is the issue. The tech not looking into that.
Response from lg.comBy LG Customer Experience team, Customer Care, November 6, 2023
Thank you for sharing your feedback, and we apologize for any inconvenience caused by the oversight in addressing the occasional loud noises from the thermostat of your LG 30 cu. ft. Smart Wi-Fi Enabled Door-in-Door® Refrigerator (LFXS30766S). Your feedback is highly valuable to us, as it provides a fresh perspective that helps us improve our services and shape future product developments. We'd also like to know more about the noise issue with your unit in order to further assist you. To do so, please send us a private message on Facebook or Twitter (X) using @LGUSSupport containing the product details of your unit. We're looking forward to assisting you.
Written by a customer while visiting lg.com
Posted by: VLE 5614
from Clearwater
Verified Purchase:Yes
This is our second LG refrigerator and we love it. Runs efficiently and quietly. Plenty of room for everything. We especially like the brightly lit interior.
Pros: Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: George de Leon
Verified Purchase:Yes
[This review was collected as part of a promotion.] The service tech was very professional. He was timely and knowledgeable. He was exceedingly friendly. I was made to feel that the refrigerator would be fixed correctly with his one visit. He is a credit to your organization.
Written by a customer while visiting lg.com
Posted by: Seabyrd
Verified Purchase:Yes
We got this fridge about a month ago and are very happy with it. Everything is easy to see. We thought that having the water dispenser inside the fridge might be a problem with the grandkids but it isn’t at all the there’s no water splashes on the outside of the fridge. We love the Fingerprint less feature. It’s so easy to keep clean.
Written by a customer while visiting lg.com
Customer Rating
1
Junk
on October 30, 2023
Posted by: Pocketset
Junk! Dont buy. Doesn’t keep food frozen. Expensive. Not worth the money.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 1, 2023
Hey there! We'd like to help. Check out this link for troubleshooting on why your food isn't freezing: http://spr.ly/6423umyeL. Let us know if this helps by private messaging us on our socials, @LGUSSupport. ^Gaby
Written by a customer while visiting lg.com
Posted by: Random12
from 66221
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the refrigerator in 2016. Worked for 9 years without issue. We had to change the condensor now.
Pros: ease of use, Performance
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com