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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Rhonda01
from Ridgeville S.C.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like this ref . great room & great looks but just dont last long , the finished is wored off I have no company or childern, I take very great care of it . I wish the finish would last longer
Pros: ease of use, Style/Design
Quality
3
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Mo Spice
from KY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the features of this LG model refrigerator. I looked for a couple months before I came across this one. I simply had to have it! It checked all the "what I want in a refrigerator" boxes. Honestly, this has been my favorite appliance purchase of my entire life. The only complaint I have is the linear compressor failure. My parent's refrigerator lasted them 20+ years. Unfortunately, that doesn't hold true in my case. Zero longevity has caused me much grief and disappointment
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Anonymous
from Gainesville, FL
Verified Purchase:Yes
Compressor went bad within 3 years & now no longer cooling once again.
Quality
1
Features
5
Value
1
Response from lg.comBy LG, June 8, 2024
Hello there. We sincerely appreciate that you have taken the time to share your thoughts and perspectives on your experience with the LG Refrigerator (LFXS30766S) model. We completely understand how important it is for your unit to work properly. Our utmost priority is to provide exceptional service that meets and exceeds our customers' needs and expectations. If you need any further assistance, please don't hesitate to reach out to us via social media @LGUSSupport.~ Zie
Written by a customer while visiting lg.com
Posted by: tcar321
from Florida
Verified Purchase:Yes
6 years and no issues, until this month. It suddenly developed a freon leak and quit cooling. Thankfully, I bought the extended warranty and it was repaired, 2 weeks later. It is now better than new. The ice maker had a very hard time trying to keep up during the holidays
Pros: Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Simon Faibish
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Refrigerator lasted for a little over six years. Had to replace the compressor of the three years. Don’t think I’ll buy an LG product again.
Quality
1
Features
2
Value
2
Response from lg.comBy LG, June 5, 2024
We're sorry to hear about the issues you've experienced with your LFXS30766S refrigerator. We understand your frustration and appreciate your feedback.
Please send us a private message on social media @LGUSSupport with your contact details and any reference numbers related to your case. Our team would like to follow up with you to address your concerns and ensure your satisfaction.
Thank you for bringing this to our attention, and we hope to work with you to resolve this issue. -Junel
Please send us a private message on social media @LGUSSupport with your contact details and any reference numbers related to your case. Our team would like to follow up with you to address your concerns and ensure your satisfaction.
Thank you for bringing this to our attention, and we hope to work with you to resolve this issue. -Junel
Written by a customer while visiting lg.com
Customer Rating
3
Features yes - quality no
on June 10, 2024
Posted by: jul62
I have had my fridge for 8 years and this is the 3rd time it has been repaired. I love the size and settings of the fridge but I don't really trust the quality.
Response from lg.comBy LG, June 10, 2024
Thank you for your feedback on your fridge. We're sorry for the reliability issues you've faced. Your trust in our products is important, and we're dedicated to improving them. Please reach out if you need further assistance or have more feedback on our Facebook or Twitter via @LGUSSupport. Thank you for your loyalty and support. -Ken
Written by a customer while visiting lg.com
Customer Rating
1
Defective
on June 15, 2024
Posted by: Pat83
from Los angeles ca
[This review was collected as part of a promotion.] my refrigerator didn't work from the beginning. But I couldn't identify it because they said it was normal, which wasn't the case, the defroz didn't work. Before the year passed but when I found the problem the year of repair had already passed. and I have other LG products for years but this one came out defective
Pros: Style/Design
Quality
1
Features
1
Value
5
Response from lg.comBy LG, June 18, 2024
Hi, there. Thank you for contacting us regarding your LG Refrigerator (LTCS24223S) model. We understand the importance of receiving timely and effective assistance, especially when facing appliance issues. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We are committed to finding a way to make it right. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
3
Gasket failed and split
on June 17, 2024
Posted by: USMCveteran
from Broken Arrow OK
This model keeps food at correct temperature and is spacious. After 1 year the door shelf bottom cracked. After4 years the gasket/seal on the door failed. It totally flattened at the top of door and has a split in the gasket.Two person usage, no children . We ordered new gaskets today and I was shocked at the price and the price charged for postage. I owned a different brand of refrigerator for 23 years… and the gaskets did Not fail . We are really disappointed with this unit. It is 5 years old. That being said, we’ve owned a LG front loading washer that is 13 years old and runs like a champ, never had an issue with the washer. We felt confident in purchasing a LG refrigerator. Hoping there are no other issues with this refrigerator.
Pros: Style/Design
Quality
3
Value
5
Response from lg.comBy LG, June 18, 2024
Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LTCS24223D) model. We understand the importance of having durable, reliable appliances that function properly and last long. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. Regarding the new gaskets price, we ensure that our customers receive the best possible value for their money. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com