 |
Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Customer Rating
1
LFXS30766S is a dissasster! Dont buy!
on June 19, 2024
Posted by: CuongCo
The compressor broke every 3yrs! We just had our 3rd replacement. Each time we have to wait for 1+ week to get a repair. It is truely a dissasster product from LG
Quality
1
Features
4
Value
1
Response from lg.comBy LG, June 20, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you've had to deal with repeated compressor failures on your LG LFXS30766S refrigerator, Trudy. I can only imagine how frustrating and inconvenient it must be to have to wait for a repair every three years, only to have the issue arise again.
First and foremost, I want to acknowledge the stress and disruption this has caused in your daily life. It's unacceptable that you've had to experience this level of reliability issues with your LG product. I'm truly sorry for the inconvenience and trouble it's caused.
I'd like to assure you that we take these issues very seriously and are committed to making it right. Our goal is to provide you with a reliable and high-performing product that meets your expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge the stress and disruption this has caused in your daily life. It's unacceptable that you've had to experience this level of reliability issues with your LG product. I'm truly sorry for the inconvenience and trouble it's caused.
I'd like to assure you that we take these issues very seriously and are committed to making it right. Our goal is to provide you with a reliable and high-performing product that meets your expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
4
Great Features
on June 24, 2024
Posted by: ladeda56
from Dallas, TX
I bought my refrigerator a couple of years ago and have been very pleased with it. The freezer is exceptional and the vegetable and fruit trays are great, they hold my veggies and fruit for a long time. The reason I purchased this refrigerator was for the large meat tray.
Pros: Style/Design, Performance
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Perfect solution
on June 26, 2024
Posted by: Mr Breezey
[This review was collected as part of a promotion.] Very happy with this purchase. Highly recommended.
Pros: Style/Design, Performance
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
3
Awesome Organization and great features
on June 30, 2024
Posted by: TammuU
[This review was collected as part of a promotion.] Have had my refrigerator for 6 years now, and the only disappointment has been the replacement of 2 compressors, first one under warranty second one out of pocket. LG needs to figure out the linear compressor for this type of unit as they do not last very long. But other than that issue I Love it
Response from lg.comBy LG, July 1, 2024
Hi, there. We appreciate you taking the time to share your feedback on the LG Refrigerator (LFXS30766D) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
2
compressor failed TWICE
on July 1, 2024
Posted by: nyc88
from New York, NY
[This review was collected as part of a promotion.] We have owned this fridge for about 5 years and the compressor had failed TWICE. the first time was within a year of owning. the repair took over a month, with a repairman coming multiple times and spending more than 10 hours working to have it fixed. the seance time was yesterday. it will be very expensive to fix and it no longer under warranty.
Pros: Features/Settings
Quality
2
Features
4
Value
1
Response from lg.comBy LG, July 2, 2024
Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LFXS30766S) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
Do NOT purchase!
on July 4, 2024
Posted by: Pjiq
from Orlando, FL
[This review was collected as part of a promotion.] This is the absolute worst refrigerator ever! The compressor has failed 4x!!! The first time was in the first year! We spent so much on this appliance and have had nothing but a headache! The amount of money we have lost in food is so unacceptable. I have never had such an issue with an appliance in my life. Reading all of these comments it looks like I am not alone. What is LG doing for all of us who are out money??? My compressor just failed for the 4th in my bday and during 4th of July!
Quality
1
Value
1
Response from lg.comBy LG, July 6, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're having a terrible experience with your LG LFXS30766S refrigerator. I can only imagine how frustrating it must be to deal with repeated compressor failures, especially when it's happening during special occasions like your birthday and the 4th of July.
I want to acknowledge that this is unacceptable behavior from an appliance, and I'm truly sorry that we've let you down. I understand that the financial loss of food is not only inconvenient but also emotional, and I can't imagine how it must feel to have it happen multiple times.
I want to assure you that we take these issues very seriously and are committed to making it right. We've had similar complaints from other customers, and we're working hard to identify the root cause of the problem. I'd like to offer our assistance in resolving this issue as soon as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
I want to acknowledge that this is unacceptable behavior from an appliance, and I'm truly sorry that we've let you down. I understand that the financial loss of food is not only inconvenient but also emotional, and I can't imagine how it must feel to have it happen multiple times.
I want to assure you that we take these issues very seriously and are committed to making it right. We've had similar complaints from other customers, and we're working hard to identify the root cause of the problem. I'd like to offer our assistance in resolving this issue as soon as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
4
Love the depth, cubic feet & door-in-door
on July 8, 2024
Posted by: AMKD
from Liberty, MO
[This review was collected as part of a promotion.] It’s been a great refrigerator up to the moment it wasn’t. But the fix is coming and I’m sure it will run for years longer
Pros: Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
LEMON
on July 10, 2024
Posted by: SAlawsl
from San Antonio, Texas
[This review was collected as part of a promotion.] Seven years - 3 compressors and the third one has now failed. Join the class-action lawsuit - this is a product that should never have been sold.
Pros: ease of use
Quality
1
Features
3
Value
1
Response from lg.comBy LG, July 10, 2024
Hi, there. Thank you for sharing your feedback on your LG Refrigerator (LFXS30766D) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com