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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Customer Rating
5
LG features
on July 11, 2024
Posted by: FTG 1
Door in door is fantastic. My wife stores her wine in door for convenience. Stays nice and cold.
Pros: Style/Design
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
NOPE
on July 29, 2024
Posted by: Justin No Like
I will never buy another LG refrigerator. We've had nothing but problems with it. Looks nice and has a good layout but get the fundementals fixed...like an ice maker that works, compressor that doesn't fail (2 in 5 years), and refrigerant lines that don't leak. We paid for a 5 yr. warranty and 4 mo. after it expired it failed.
Response from lg.comBy LG, July 30, 2024
Hello there. Thank you for sharing your experience with us regarding the LFXS30766S refrigerator. We’re truly sorry to hear about the ongoing problems you’ve faced, including issues with the ice maker, compressor, and refrigerant lines.
We understand how disappointing it can be to encounter such fundamental issues, especially just after your warranty expired. To help with troubleshooting, please check if the ice maker's water supply line is connected properly and ensure there are no visible leaks around the refrigerant lines.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371#:~:text=Check%20door%20sealing.,have%20not%20fallen%20behind%20them.
For further assistance and to explore possible solutions, please send us a private message on Social Media @LGUSSupport with your details. Our team will be more than happy to work with you to address these concerns and provide support.
We appreciate your patience and look forward to assisting you. —Renzo
We understand how disappointing it can be to encounter such fundamental issues, especially just after your warranty expired. To help with troubleshooting, please check if the ice maker's water supply line is connected properly and ensure there are no visible leaks around the refrigerant lines.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371#:~:text=Check%20door%20sealing.,have%20not%20fallen%20behind%20them.
For further assistance and to explore possible solutions, please send us a private message on Social Media @LGUSSupport with your details. Our team will be more than happy to work with you to address these concerns and provide support.
We appreciate your patience and look forward to assisting you. —Renzo
Written by a customer while visiting lg.com
Customer Rating
1
on July 29, 2024
Posted by: Jim levenbaum
Never again 2 lg refrigerators . 3 compressors and worst service ever.
Response from lg.comBy LG, July 30, 2024
Hi, Jim. Thank you for sharing your feedback on your LG Refrigerator (LFXS30766D) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
WARRANTY SUCKS!!!
on August 3, 2024
Posted by: Anonymous
from SMITHVILLE GA
WARRANTY SUCKS
BEEN WAITING THREE WEEKS FOR REPLACEMENT PARTS TO CERTIFIED REPAIR SERVICE TECH
PARTS HAVE CANCELLED TWICE
BEEN WAITING THREE WEEKS FOR REPLACEMENT PARTS TO CERTIFIED REPAIR SERVICE TECH
PARTS HAVE CANCELLED TWICE
WILLNOT RECOMMEND LG ...........
Pros: Features/Settings
Quality
1
Features
1
Value
1
Response from lg.comBy LG, August 5, 2024
Hi, there. Thank you for sharing your experience with the LG Refrigerator (LFXS30766S) model. We understand your concern about delays with replacement parts and service, especially when dealing with warranty issues. We strive to provide exceptional service exceeding our customers' needs and expectations.
To address this, please reach out to us on social media @LGUSSupport. Our team will look into the status of your parts and repair, and work to expedite the process. We’re committed to improving your experience and ensuring your refrigerator is fully functional as soon as possible. ^Juvy
To address this, please reach out to us on social media @LGUSSupport. Our team will look into the status of your parts and repair, and work to expedite the process. We’re committed to improving your experience and ensuring your refrigerator is fully functional as soon as possible. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
4
Great space
on August 10, 2024
Posted by: Msdkerce
from Lake City Florida
[This review was collected as part of a promotion.] I got this refrigerator due to its size.Having three kids and several grand babies this works great.
Pros: Style/Design
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Horrible Compressor Problems
on August 14, 2024
Posted by: RonD49
We are now waiting for the compressor to be replaced for the second time. It has been 3 weeks and they are estimating 2 more weeks. This is the second time we've had to throw away the food in the refrigerator and freezer. As you know, that is very expensive.
Pros: Features/Settings
Quality
1
Features
4
Value
1
Response from lg.comBy LG, August 15, 2024
Hello there. Thank you for taking the time to share your experience with us. We understand how challenging it is to wait for a compressor replacement, especially when it has affected your food storage twice. Your concerns are important to us, and we're here to assist you.
While you wait for the replacement, we recommend ensuring that the refrigerator doors are kept closed as much as possible to maintain the internal temperature. This can help minimize any further impact on your stored food.
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore ways to expedite the repair process and assist you further.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
We appreciate your patience and are committed to resolving this matter for you. —Renzo
While you wait for the replacement, we recommend ensuring that the refrigerator doors are kept closed as much as possible to maintain the internal temperature. This can help minimize any further impact on your stored food.
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore ways to expedite the repair process and assist you further.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
We appreciate your patience and are committed to resolving this matter for you. —Renzo
Written by a customer while visiting lg.com
Customer Rating
2
Refrigerator not getting cold.
on August 14, 2024
Posted by: Warm Orange Juice
This refrigerator is approximately 4 years old and for the last year the refrigerator portion has had problems cooling sufficiently. I have taken it apart several times and it was due to icing up. More recently it is running warm, approximately 50º. It's not frosting up but still above what it should be.
Response from lg.comBy LG, August 15, 2024
Hi there. Thank you for sharing your experience with us. We understand how concerning it can be when your LTCS24223D refrigerator isn’t cooling as it should, and we want to help you address this.
Given that the unit is running warm, we recommend checking the temperature settings to ensure they are properly adjusted. Additionally, make sure the vents inside the refrigerator are not blocked by food items, as this can restrict airflow and cause cooling issues.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
For further assistance, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore possible solutions with you and get your refrigerator back to optimal performance.
Your feedback is important, and we're here to support you. —Renzo
Given that the unit is running warm, we recommend checking the temperature settings to ensure they are properly adjusted. Additionally, make sure the vents inside the refrigerator are not blocked by food items, as this can restrict airflow and cause cooling issues.
LG Refrigerator – Why is my Fridge Not Cooling Properly? - https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371
For further assistance, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore possible solutions with you and get your refrigerator back to optimal performance.
Your feedback is important, and we're here to support you. —Renzo
Written by a customer while visiting lg.com
Customer Rating
3
Not easy to maintain
on August 18, 2024
Posted by: TMWisconsin
from Menasha, Wisconsin
The latch on the secondary door is poor and does not always latch. The compressor has failed twice. Calls to LG result in referrals to contractors that do not service LG. LG then offers a service of their own that is more comprehensive than needed. We are looking at several weeks to a month with no LG refrigerator. Good we had a small backup.
Quality
3
Features
4
Value
2
Response from lg.comBy Jae, LG Digital Care Team, August 20, 2024
Hi there, and thank you so much for sharing this feedback on your LG fridge. We understand the importance of repairs, and we would love to assist you with this further. So we can get more details, please reach out to us on social media at @LGUSSupport with your contact details, model number, and Review ID 235621449. We are eager to find the best possible resolution with you! *Jae
Written by a customer while visiting lg.com