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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Customer Rating
3
Good refrigerator
on October 10, 2024
Posted by: Samu2
from Illinois
I bought this refrigerator but the compressor is keep going out. But it's so spacious and I love the 3 drawers for veggies.
Pros: Style/Design
Quality
4
Features
5
Value
5
Response from lg.comBy true, LG Digital Care Team, October 14, 2024
Hey there! We appreciate you sharing your experience with us. We're so glad you're happy with your LG refrigerator and its spacious layout! Having ample space for your food is wonderful, mainly because your fridge plays a key role in keeping everything cool and fresh. We would love to check into your warranty options and see how we can best support you. Please private message us on social media @LGUSSupport with your contact information. We'll be happy to look into it with you together! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Awful customer service
on October 18, 2024
Posted by: J dennis
I will never buy another LG product after pregnancies. I finally gave to my daughter.
Response from lg.comBy true, LG Digital Care Team, October 18, 2024
Hey there! Thanks for telling us about your experience using your LG Fridge. Ensuring that our appliances are easily accessible for everyone and providing top-quality service is what we strive for, so your feedback is valuable to us. We'd love to help more once we get more information on social media @LGUSSupport. Please get in touch with us on social media @LGUSSupport with your model number, and we'll gladly help! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Alarm is constant
on October 20, 2024
Posted by: Patti70
The alarm sounds every minute even if doors are closed.difficult to level
The alarm cannot be disconnected. 4 yrs old and I am going to trash it for this reason to keep my sanity. Never buy LG!!
The alarm cannot be disconnected. 4 yrs old and I am going to trash it for this reason to keep my sanity. Never buy LG!!
Response from lg.comBy true, LG Digital Care Team, October 21, 2024
Hey Patti! Thanks for telling us about your LG fridge experience. Proper leveling and door alarms both serve to help keep your fridge cool, so we'd love to help out! To get started, our guide at http://spr.ly/6428qm6OO has an included video for how to adjust the leveling legs on your LG Top Mount fridge. We'd also love to look into additional options regarding your door alarm on social media @LGUSSupport. Please message us with your contact info, and we'll gladly look into this with you! *Joseph
Written by a customer while visiting lg.com
Customer Rating
2
Average
on November 5, 2024
Posted by: MrMN
[This review was collected as part of a promotion.] We bought the fridge about 8 years ago and the compressor has been replaced. The fridge is never as cold as it supposed to be. It makes noise. The inside is well organized and practice. The freezer compartment can use more space. It is fairly easy to clean. We most probably buy a different brand next time.
Response from lg.comBy true, LG Digital care team, November 6, 2024
Hey there. We can help you with your LG fridge needing to be colder for you. Here are some simple steps you can take to improve the cooling efficiency of your fridge. http://spr.ly/6420SoarE. If this does not do the trick, private message us on social media @LGUSSupport. We'll do everything we can to help you with this. ^David
Written by a customer while visiting lg.com
Customer Rating
1
Terrible product
on November 14, 2024
Posted by: John h67
[This review was collected as part of a promotion.] This is one of the worst built refrigerators I have ever owned. The wiring into the door in door has chaffed and and 1 broken right at the hinge, cannot get inside the door in door to repair
Unit has fully frosted up twice requiring 3 days to melt off before ready for use again. Very poorly built and very poorly designed. Will not allow this brand in my house again
Unit has fully frosted up twice requiring 3 days to melt off before ready for use again. Very poorly built and very poorly designed. Will not allow this brand in my house again
Pros: Style/Design
Quality
1
Features
4
Value
1
Response from lg.comBy true, LG Digital Care Team, November 19, 2024
Hey there. We appreciate you taking the time to share your experience with us. Your feedback about the wiring and frost buildup is important, and we understand how crucial it is to have reliable appliances. If you'd like to connect with us directly, please reach out @LGUSSupport. We'd be happy to explore what options may be available to help resolve this for you. We're always here to help. ^ Diego
Written by a customer while visiting lg.com
Customer Rating
4
LG Refrigerator
on November 21, 2024
Posted by: Murtaza Ali
Even though it was repaired a couple of days ago but it is still not functioning properly. For example, it is not making any ice.
Written by a customer while visiting lg.com
Customer Rating
1
Horrible freezer, refrigerator freezes or not cold
on December 24, 2024
Posted by: bak2
Worst refrigerator I have ever had. There is only 1 temperature control. The refrigerator freezes items in the back in the on top and 2nd shelf. The freezer seal barely holds the door closed and frosts very easily. I can feel cold air coming out of the bottom of the freezer door. I tried using a silicone as recommended online, didn't help at all. This fridge/freezer is absolutely horrible. I have had it for 2 years and am going to buy a different one. What a waste of thousands of dollars. In the photos you can see the frost on the door shelves and on the glass shelf. The food gets frost bit quickly. I tried multiple settings and either the fridge is too warm or it freezes food.
Response from lg.comBy Tony211, LG Social, December 27, 2024
Hi there, thank you for sharing your experience with us. We're here to help make sure you can get the best experience possible. We see that you’ve had some challenges with temperature control and the freezer seal, and we’re eager to help troubleshoot or offer solutions to get things working right. Please reach out to us on social media @LGUSSupport via PM, and let’s work together to keep your food fresh and your fridge running smoothly. We’ve got your back! ❄️ ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Crap
on January 2, 2025
Posted by: Duped 4 times
[This review was collected as part of a promotion.] The compressor died for the FOURTH TIME. We had that expensive piece of junk hauled off.
Response from lg.comBy Chey, LG Digital Care Team, January 3, 2025
Hi there! We always want to make sure your LG appliances are working as expected, so thank you for sharing your insights on our services for your fridge. We're here for you if you ever need assistance in the future on social media @LGUSSupport. Feel free to reach out anytime! *Chey
Written by a customer while visiting lg.com