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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Customer Rating
1
2 Compressors in 7 years
on January 6, 2025
Posted by: Ronald Murr
from Phoenixville Pa
[This review was collected as part of a promotion.] In a 7 year period we had to replace the compressor Two times This is totally Unacceptable for the money we paid What happened to LG products
Quality
1
Features
1
Value
1
Response from lg.comBy Joslyn, LG Digital Care Team, January 22, 2025
Hey Ronald! Thank you for sharing your experience with us. We aim to craft products that are long-lasting and reliable so your feedback is greatly appreciated. We want you to enjoy your LG refrigerator for many years because it's the perfect partner for keeping your food and drinks chilly! We're here for you at any time. Private message us on social media @LGUSSupport. We would be happy to help! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
on January 14, 2025
Posted by: Marro
from Salinas
[This review was collected as part of a promotion.] I bought this fridge and started to act up like about a year ago now it wont freeze or work at all it made my food go bad ! I got someone to check it out and they said it was the computer can someone tell me if this fridge got discontinue due to the recall
Quality
1
Features
5
Value
1
Response from lg.comBy LG, January 23, 2025
Hi, Marro. Thank you for taking the time to share your experience with the LG LTCS24223W Refrigerator. Your feedback about the issues you've faced is incredibly valuable. We understand how frustrating it can be when a refrigerator stops working, especially when it leads to food going bad. Your insights help us understand where we need to improve our products and services. Thanks again for your feedback and review. -Shae
Written by a customer while visiting lg.com
Customer Rating
4
Good but expensive
on January 25, 2025
Posted by: Remy1065
[This review was collected as part of a promotion.] Person who came to fix fridge did a great job. Fridge works great now. Unfortunately this is the second time.
Response from lg.comBy Anthony, LG Digital Team, January 30, 2025
Thank you for your feedback Remy! We’re so glad to hear that your refrigerator is working great now, and we truly appreciate your patience. We’re also happy to hear that the technician did a great job! While we strive for perfection, we’re here to help if you need anything else moving forward, just a DM away. Thank you for being a part of the LG family! 😊 ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Terrible Product
on February 2, 2025
Posted by: H Diane
from Westchester, NY
Worst refrigerator I ever had. It died soon after purchasing it. So far, the mother board, sensor and condenser have been replaced. It was always a fight trying to have it repaired. Now it stopped making ice and dispensing water. I give up!
Quality
1
Features
4
Value
3
Response from lg.comBy LG Digital Care Team - Diego, February 3, 2025
Hey there. Thanks you for sharing your experience with us and we're here to help as best as we can. If your refrigerator is still within the warranty period or covered under an extended service plan, we’d love to look into options to get things running smoothly again. Please reach out to us in a private message on @LGUSSupport on social media so we can explore possible solutions. We'll be here ready to help! ^ Diego
Written by a customer while visiting lg.com
Customer Rating
5
Inside control panel drip
on May 2, 2025
Posted by: Lin50
I love this refrigerator. The inside control panel (Not the freezer control panel) has a very slow drip after almost a 3 day power outage. I do not use the ice maker either. Hoping it will stop. I never had any problem with it.
Response from lg.comBy LG Digital Care Team, May 5, 2025
Thank you for sharing your feedback, it's great to read you're loving the fridge overall! After extended power outages, it’s not uncommon for internal condensation to build up and slowly drain over time, especially in areas near the control panel. If you're ever looking for additional energy-efficient appliances for the kitchen, we suggest our MVEL2125D! Thank you for choosing LG, for questions on models, reach our product specialist for an additional discount here: https://www.lg.com/us/chat-support-live-agent. ^Jose
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
5