 |
Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: smoothtd52
from Vacaville, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] We are so impressed with this fridgerator, keeps every thing at perfect degrees, no handle's, is very nice option, lot's of room, built in ice maker works fantastic, we love this fridgerator and totally satisfied ! 5 star ? better than 5 star, very HAPPY!
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: no on
Verified Purchase:Yes
[This review was collected as part of a promotion.] Got this refrigerator a week ago. Love it! Our other one was 19 years old. This one is nice and updated love the lights and the space.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Freezer issues
on April 12, 2019
Posted by: bbekele
from Atlanta, GA
[This review was collected as part of a promotion.] I have had an LG fridge for 18 yrs with no issues and I got this fridges 18 months ago and it was definitely not what I expected. The ice box freezes and you have to thaw it out every 2 months and not the ice dispenser does not work and water is leaking.Very dissapointing
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy Chris, Customer Service, April 12, 2019
We hate to see that you've had multiple issues with your refrigerator. We'll be happy to take a look and see how we can help get this repaired for you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Should be LNG for Life's Not Good
on May 19, 2019
Posted by: Mister Twister
from Abita Springs, LA
Bought this unit on 12/15/16 along with a LG microwave and gas stove. Immediately started having problems with the door alarm going off when the door was closed. Took three repair attempts to correct the problem. It then started again and I called tech support to see if there was a way to unplug the alarm. I was told there was no way to do this. I then followed the sound and located the speaker and just unplugged it. No more problems with that. Most recently, April 2019, the ice maker quit working and the freezer looked like it had snow in it, and the refrigerator part was not cooling. Have had three attempts to correct this problem and yet to have it corrected. Last tech had to order a defrost item to be installed next week. We have lost lots of food as the refrigerator only cools to around 50 degrees when it should be around 36 degrees. Life is Not Good! Will never buy another LG refrigerator. Online now shopping for a new one to replace this one. If the tech is able to fix it it will be put in the garage as a backup. I'm done.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, May 20, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Posted by: Kbitty
from Bloomington, IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the black stainless color. Very happy with the outside pocket door. So nice to grab milk or juice quickly without having to find room inside main fridge.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Will have to replace after less than 3 years
on June 29, 2019
Posted by: JadeSuz
from Vienna, VA
I am frustrated with this appliance and can't believe I have to replace it after less than 3 years of use. It started in April when the refrigerator stopped cooling. After 3 different companies servicing it, the evaporator fan motor being replaced twice within 2 weeks, and replacing the control board assembly, the appliance still doesn't work and now the freezer is failing. I have spent more than $500 in repairs for something that still doesn't work. This doesn't seem like an isolated incident if you look at Amazon reviews and reviews on this site.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Chris, Customer Service, July 1, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
2
Freezes food in the glide and serve drawer
on August 27, 2019
Posted by: Anonymous
from Fresno
Bought this Refer in 2014. Was pretty good the 1st Year and a half Except for freezing food in the drawers. Since then We have to Manually defrost it every 8 to 10 months, Which takes about 2 1/2 hours. Paying that kind of price I would expect a much better operating machine. My last Fridge lasted over 20 years with NO problems.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy Chris, Customer Service, August 28, 2019
Based on the issues you are describing with needing to defrost your refrigerator, it sounds like you may need a technician to check it out. This may be done through our website: http://www.lg.com/us/support/repair-service/schedule-repair-us
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider
Written by a customer while visiting lg.com
Posted by: senecaspurling
from San Francisco, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've had this fridge for 4 years. It recently completely died on us. Just stopped cooling either the fridge or freezer. We discovered the problem because of water dripping out which we tracked to melting ice in the ice maker. Our usual repair guy came out but said it was the "closed system" and to contact LG for warranty repair. Sure enough the closed system was still under warranty. A tech came out a week later (ugh, a week without a fridge. but it was worth it to get it covered under warranty as this is basically the most expensive part of the whole thing). A few hours later we had a fully functional fridge again. The work involved welding. It was impressive.
Anyway - aside from that situation, the fridge is great. I love the door in door. I love the french doors. I love having a bottom freezer. I love having easy access to everything. It's bright and adjustable. It's huge. I can hardly believe everything that fits in it.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com