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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Hiller
from New London, NH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator in mid-February. The size is perfect, the LED lighting makes it easy to find everything and the black stainless "finger-print" free really works@!
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Spacious and cool!
on March 5, 2020
Posted by: CoolBean
from Falls Church, VA
[This review was collected as part of a promotion.] We love our new fridge. While I can't say what the test of time will do to it, it works really well for us 2 weeks into the installation. The lighting is nice and the space is very open. The shelves and drawers are easy to move around. The automatic ice maker works great and knows when the tray is full. The doors close on their own when they are partially open and the refrigerator beeps when it is left open for an extended period of time. I have not had time to look into the maintenance application, but I am intrigued by these feature.
Pros: easy to use
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: RP12
from Massachusetts
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator a month ago and so far it is very nice. We like the size - it fit in our fairly narrow space but still has a very good capacity. It holds the temperatures very well in the freezer and the refrigerator sections. It has a lot of refrigerator space compared to our previous 21 cu ft refriegerator. The shelves are nice and wide and are adjustable. The LED lights are very nice.
Some suggestions for improvement:
1. Make the door shelves adjustable
2. Add another door compartment next to the butter compartment for eggs or other things. The space is there to include that and it would be very handy.
3. Make the doors so they close if you just let them go or give them a small push. Our old refriegerator worked that way and it was very nice. WIth this refrigerator, we have to give the doors a pretty hard push to get them to close. If you don't give a hard push, the door stops when it is still open about 6". Fortunately there is an alarm so we do notice that it is open. But I really liked the way our old refrigerator worked.
4. Make the freezer a little bigger and the refrigerator a little smaller. This refrigerator is 3 cu ft bigger than our old one, but the extra 3 cu ft is all in the refrigerator. The freezer is about the same size as the old one.
2. Add another door compartment next to the butter compartment for eggs or other things. The space is there to include that and it would be very handy.
3. Make the doors so they close if you just let them go or give them a small push. Our old refriegerator worked that way and it was very nice. WIth this refrigerator, we have to give the doors a pretty hard push to get them to close. If you don't give a hard push, the door stops when it is still open about 6". Fortunately there is an alarm so we do notice that it is open. But I really liked the way our old refrigerator worked.
4. Make the freezer a little bigger and the refrigerator a little smaller. This refrigerator is 3 cu ft bigger than our old one, but the extra 3 cu ft is all in the refrigerator. The freezer is about the same size as the old one.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Quit working less than 3 years old
on April 24, 2020
Posted by: AVA7
from Colorado
Biggest piece of junk we have EVER purchased!!! We will never buy LG again! Compressor went out in less than 3 years!! Food spoiled. Had to purchase new refrigerator. When it was running, the ice machine was slow and the water on the outside of the door splashed everytime you filled your glass.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 9, 2020
We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Refrigerators, please visit https://www.lg.com/us/refrigerators. You can always reach out to LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook (https://www.facebook.com/LGUSA/) with any product questions or concerns. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Going on my third repair in three years
on May 18, 2020
Posted by: Mike1963
from Wheeling, IL
[This review was collected as part of a promotion.] We were so happy purchasing this fridge as it had all the bells and whistles we wanted. However, having to get this repaired really has taken its toll on our feelings about LG. After a compressor issue, the Auger Assembly has gone out on us for the second time and we shouldn't have to repair this again (2 months past warranty for the previous fix).
Very unhappy with product and support. This should not happen only 4 years into the life of the appliance.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Att bad product
on July 17, 2020
Posted by: Vasconcelos19561984
from Toronto
Product has an issue with items freezing in the drawer.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 21, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide a resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Failed at two years
on August 16, 2020
Posted by: Kanli J
from Abington, PA
We bought the unit two years ago, and the cooling system had completely failed and now I’m we have a fridge and freezer full of spoiled foods
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 17, 2020
Oh no! LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Poor service!
on August 29, 2020
Posted by: cloope1
from Lincoln Nebraska
We have had our refrigerator for one month. The door handle was damaged during shipping. We spent 2 hours on the phone one day and 6 hours on the phone the next day trying to get a person to report this to. Finally I tried contacting via email. They asked for the serial number and I thought terrific I am making headway on getting a replacement handle. Then there was silence. I have sent repeated emails requesting an update. We have heard absolutely nothing since I reported the damage. I could understand if it takes a couple weeks to get the handle, just let me know the situation. The lack of information and lack of communication is exasperating . It is difficult to open the refrigerator with the damaged handle. It is so frustrating that I it overshadows everything else. So the rating is
low because of the very poor service.
low because of the very poor service.
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, September 4, 2020
I am sorry you have not gotten support to resolve the issue. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com