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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Pklr
from Savramento
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge has a lot of cooling issuesIt does not work the app thank you up
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, April 1, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane
Written by a customer while visiting lg.com
Posted by: Deerman123
from Deer Park, Texas
Verified Purchase:Yes
Broken three times. Actually, now as I write this for 7 weeks.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, April 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Linda15
from MN
Verified Purchase:Yes
We feel LG should have taken this refrigerator off the market. We have had to have the compressor replaced twice in the five years we have had it. It is very inconvenient to go without a refrigerator fir several days and weeks the first time. We had to dispose of so much food, and the cost to replace this food twice, was very expensive. It is working now, but for how long??? Very disappointed with this refrigerator.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Written by a customer while visiting lg.com
Customer Rating
2
Shelving and drawers are junk
on April 23, 2021
Posted by: Russsssssss
We have owned this fridge for four years and all the internal shelves and drawers have needed replacing at least once. We have treated it extremely gingerly since having to replace the first shelf within 6 months of owning but it hasn't made much of a difference. Going to have to spend more than the cost of the refrigerator on replacing shelves over the next five years.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, April 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Same footprint - More space! Better organized!
on April 27, 2021
Posted by: Lisa V
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replaced a 21 cu ft refrigerator with this one (24 cu ft) -- it's only an inch taller, and the few inches of added depth were taken up by the door handles on the old fridge. The clear shelves and bins let me see what's where, so I don't have to dig into the fridge as much to find things. It's great for organization! Lots of spaces on the door for tall things and wide things and small things. The shelves *and* their mounts in the fridge and freezer are sturdy and I'm not concerned about anything pulling out from the walls, or the shelves flexing. It was also super convenient to remove the built-in ice maker and reclaim that space in the freezer -- and now we don't have to worry at all about accidentally turning it on while it's not connected to water, and burning out the motor.
One caution though - let the fridge get to its operating temperature *before* you load food into it, and check that the temperatures are good with a thermometer. Mine was too cold in the fridge section at the default setting, but great (37 F) at the next setting. Oh, and it runs quieter, too!
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: skip4878
from Venice, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] only lasted 3 years. Compressor quit twice ,lost all food. LG had no repair parts.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Large and spacious
on May 15, 2021
Posted by: Jimmyb1120
from Las Vegas, NV
[This review was collected as part of a promotion.] Bought this about a month ago and overall happy with the fridge. A couple points though that could be made for improvement. Other reviews stated the lighting was bad, overall it isn't that bad but there could be more light in the back area. It isn't "dark" like others have commented but it is shadowed more than the front area. Second, I wish it had stated that it was not fingerprint resistant as if it had I would have bought the white instead. And lastly, the description should include that you have to watch blocking the "air vents" otherwise you could have issues. As this does make it so you lose a little bit of space in the freezer section. But for me all of these were minor, just suggestions on how to make it a better product. Overall very spacious, I don't have to look for stuff or move everything around like with a side by side. Would recommend this product.
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Cheaply made shelves that crack and break
on May 15, 2021
Posted by: Anonymous
from Hobart, IN
[This review was collected as part of a promotion.] Purchased this refrigerator about 2 years ago. Roughly 18 months into ownership and normal use the shelves all started cracking and breaking. The shelves have very poor durability and are in desperate need of a redesign. Do yourself a favor and read and believe the negative reviews regarding the shelves.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, May 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com