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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Customer Rating
1
Not a good refrigerator
on November 12, 2018
Posted by: obieone49
from Georgia
Two years old and the compressor blow up and now they want me to wait three weeks for a part.
I've just been moved back to the middle ages.
I've just been moved back to the middle ages.
Pros: ease of use
I would recommend this to a friend!
Quality
1
Features
5
Value
1
Response from lg.comBy AB, Social Media , November 13, 2018
Thank you very much for bringing this to our attention. I can understand how frustrating it would be to be dealing with a delay in getting your refrigerator repaired and I would be more than happy to assist. If you would, please copy and paste the link below into your web browser so I can gather the necessary information from you. ^AB https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=183466485&agent=4666132
Written by a customer while visiting lg.com
Customer Rating
1
Crumbling plastic shelf frames & vegetable drawers
on November 27, 2018
Posted by: ChristaGardenLady
from Minneapolis
[This review was collected as part of a promotion.] Any dietitian will tell you that you should NEVER store milk in a refrigerator door as that's the warmest place inside a fridge. So that left only the top shelf for my gallon of milk, which weighs about 8#. Hairline cracks appeared in the frame on the side where I kept the milk, so I switched sides, and of course, new cracks formed. They are getting bigger. I spent a couple hours trying to find a replacement shelf, but only found the GLASS SHELF, not frame. My glass shelves are all fine.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy CS, Social Media , November 28, 2018
Oh no! That's unfortunate to know you had to experience the difficulty such as the cracks in the frame which are getting bigger. Wow! I appreciate the feedback needed to gain insight on this issue. If you would like additional support reach out via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport. Thanks! ^ CS
Written by a customer while visiting lg.com
Customer Rating
1
compressor failor
on May 6, 2019
Posted by: HueW
from Los Angeles, CA
[This review was collected as part of a promotion.] we bought this unit almost 5 years ago and just experience our second issue. the first was the well documented motherboard/defrost issue. this second time is related to the compressor. if you google the model number, first recommendation is compressor. our repair guy says this is a common issue and google adds credible evidence to support. i would hope that these things last at least decade, but seem like 5 year maybe typical.
secondly, i have issue with the way the water/ice dispenser is designed. we have had numerous accidents where the cup is placed where the ice is and guest press the water only to be splashed. it seems logical that ice and water should come out of the same place, but alas, you have to move your cup to get different things.
the door in door solution is clever and they score points there, but unfortunately, i can't recommend this model.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, May 7, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you so we can look into the repair options for your compressor. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Problems less than 3 years old
on June 19, 2019
Posted by: curt12000
Refrigerator and freezer not cooling or freezing after less than 3 years use.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, June 20, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
The most WORTHLESS Product I have ever owned!!!!!!
on September 14, 2019
Posted by: USMC1092
from Texas
This is the absolute most WORTHLESS product I have ever owned and I would NEVER recommend any LG product again. The extended warranty is an absolute scam, they took for ever to repair our fridge the first and second time it completely stopped working. I spend a minimum of an hour each time I have to call on the phone, I always get the run around and I'm always told the best they can do is send a tech to repair..... I WANT MY FRIDGE REPLACED with a NEW fridge due to this being an annual occurrence. I am tired of having to go through the same wast of time BS process every year because LG builds faulty appliances. LG doesn't support their product, their warranty through Square Trade is absolutely worthless and a waste of money. Purchasing this product through Cost Co doesn't help one bit either as they wont replace a fridge that goes out every year unless it craps out within the first 90 days of purchase. We have to have the coils and pump replaced annually on this worthless product. We were flat out robbed of our money purchasing this product. I also know 3 other families having similar issues with this same model DO NOT BUY LG Refrigerators!!!!!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, September 16, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/
Written by a customer while visiting lg.com
Posted by: RJ Mcd
from Riverside, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator despite the reviews... Love the styling, space, ease of use, and the lighting. Unfortunately it lives up to it's reviews. It died after only 27 months and we are still trying to get it repaired with both a factory and extended warranty thru Lowe's. As of today, it supposedly to repaired today, it has been of no use for 19 days. Yes 19 days. There is no sense of urgency by either LG nor Lowe's. The factory authorized representative repair facility does not stock standard replacement parts which have been on "expedited" order status now for 13 days after waiting for five days to be diagnosed. This has been an extremely frustrating experience. At this point, all I can say with complete candor is it's a beautiful frig that will cost you hundreds in lost food and serious frustration with trying to get it repaired
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy Chris, Customer Service, February 18, 2020
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Stopped working and I can not get it fixed
on July 7, 2020
Posted by: Lisa CJ
from Manitowish Waters, WI
[This review was collected as part of a promotion.] This product stopped freezing and cooling and to find someone too try and come fix it was ridicules. I had to buy another refreigator to store my food in while I waited for some one to fix this one. He has replaced to cooling system and the compressor and it still is not cooling. I have always bought LG products but this one really is bad and I can not afford to buy another To replace it. Why is it that LG will not warranty the parts that are needed to fix my refreigator they know what the problem is and they do not care? Why is it so hard to get service from LG on there products that fail? I really hate the fact that this if this refreigator can not fixed that I am going to have to spend another 2500.00 + for another this one is not even 5 years old yet. I will not but another LG Product until they can fix there warranty problems with there products even though I have be a faithful buyer, this experience has really changed my mind about their products.
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, July 8, 2020
We are sorry to hear that your unit failed. We absolutely care and confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Repair Problems
on July 21, 2020
Posted by: graa
from Denver, CO
My LG is under the 5-year warranty. Both the refrigerator and freezer are not cooling. I could only find one company that will service LG's; but, they won't work with LG, so the warranty will not apply. I called LG and spent at least half an hour on the phone. Service response is 24-48 hours. It's been 24 hours. I've had to throw away all of my perishables. I wish I had not bought an LG.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 28, 2020
This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution.
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com