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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: barbval19
from Dallas,Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the size of the refrigerator and the fact that I have a ice maker. I just don’t like that if the door closes on its own then the freezer door opens by itself. The refrigerator is very roomy.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: forpetessake
from Ohio
Verified Purchase:Yes
First the alarm is sounding constantly that a door is open. Now refrigerator is not cooling. Returning this asap!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 14, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Steve1967
from Bonney Lake, Washington
Verified Purchase:Yes
Since I bought this refrigerator the condenser has now gone out twice and the freezer and refrigerator started to have problems along with the ice maker. I am disappointed that I have had these issues in under 10 years. I'm afraid that if the condenser goes out again I will be thinking about getting a new refrigerator. I understand that these newer appliances do a lot but it's not much fun to have to throw out food and find a place for everything in it in order to get it fixed.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
stay away from
on August 3, 2021
Posted by: sc16
from Philadelphia
I bought this fridge about 2 1/2 years ago. I had a service call within the first few months and it took 6 times to fix same issue. I pulled the inside shelf to clean it and it dropped 4 inches to the floor and cracked. I then noticed how cheap the plastic is. The inside shelves also started cracking at corners I never even tried to remove them to clean. In another year I will just buy another fridge and it will not be lg. I recently bought a new oven and microwave and I didn't bother looking for a lg model same with electronics that I recently purchased.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MKEKer
from Milwaukee, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] After ~2 1/2 years, the compressor on my LG fridge died - while I was out of town, of course! I contacted six different repair companies, and five of them told me that they no longer service LG because they break down frequently and the parts are very difficult to get. I was out of a fridge for 3 1/2 weeks before LG escalated my repair to get someone in to fix it. When it's working, I love it. When I didn't have a fridge for almost a month - not so much.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, August 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: springrain
from Houston, TX
Verified Purchase:Yes
I bought this refrigerator about 5 years ago. Worked great for the first 3.5 years, then started to have cooling issue for about a year, freezer about 40F and refrigerator 50-60F from this summer, it was so annoying with the spoiled food/milk and soft ice-cream. Called for support and replaced couple of parts including the line compressor. After fix, it goes back to normal. When it works, it is great. It is spacious inside and lights properly, and it looks very nice both inside and outside. I never tried its wifi function, will probable try it now.
So if the key parts (such as compressor or condenser) of this product can last longer, I may say it is a great refrigerator and I would recommend it.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Shelle454
from Blountville, TN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this refrigerator less than 2 years ago. I have already had to replace the motor to the ice maker and a new compressor!! I have lost everything in my refrigerator and even went to stay somewhere else for the 2 WEEKS it was broken. DO NOT BUY!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Crowder
from Brookfield, wi
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 7/24/21 to replacement my 19 yr old one
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com