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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Kat59
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator about 2 months ago and it stop cooling the freezer and the entire refrigerator. All my freezer food went bad and everything in the refrigerator. It’s 2 weeks later and it’s still not fixed.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 27, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
POOR SERVICE
on September 23, 2021
Posted by: LG REFREGERATOR
from HOUSTON TX
[This review was collected as part of a promotion.] I bought LFXS30766D refrigerator on 05/27/2019. Now since morning this is not working. I am rushing pillar to post to get the help
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 24, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Refrigerator compressor died after 2 years
on September 25, 2021
Posted by: Truthteller21
from Atlanta,GA
Verified Purchase:Yes
Very unreliable product and you will be left all alone except a compressor which is provided by LG.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failed right after warranty expired
on September 25, 2021
Posted by: Mel500
from Aurora
We bought this fridge 5 years and 1 month ago and the compressor failed today. Refrigerators used to last for 20 years. This is sad LG
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Condenser replaced 2x/5 years & just broke again
on September 28, 2021
Posted by: Beckij
from Texas
Bought this fridge in 2016. Condenser went out in 2018 and again in 2020 and then again last week. Last time I had to pay the repair man for labor and install and they said I’d have to do the same this time. Not with my time or aggravation. So frustrated they won’t stand behind their product or their condensers!! Such a shame LG. Will never buy your brand again.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Junk
on September 29, 2021
Posted by: Buffalo1888
from Texas
Compressor went out, no longer works. Its under warranty, but LG says no repairmen in our area. Repairman says paybup front because LG takes forevervtonpay them...
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2021
Please contact LG Customer Support via private message with #VOC on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
on October 2, 2021
Posted by: C Carter
from Roanoke,Va
We’ve had this refrigerator for two years exactly and the two line compressor went out it’s always been a constant battle to keep it cold never wanted to freeze the ice or get water through the waterline
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Monz8453
from Detroit, MI
Verified Purchase:Yes
Expensive compressor has broken down in 5.5yrs since brand new and it takes weeks to get fixed.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com