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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: sausage Mahoney
from oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this 2 years ago and compressor died. This problem has been known to LG for years and are happy to wait for their customers refrigerators to die their did spoil
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Max 3 year refrigerator!!
on October 16, 2021
Posted by: Tony0822
from Florida
The freezer will freeze up on you after about 3 years and the refrigerator will stop cooling.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Really like the French doors and bottom freezer.
on October 16, 2021
Posted by: KRKrohe
from North west Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] We like the features of the unit but after 2 years the compressor went out and service took 2 1/2 weeks. That is the reason for only 3 stars, everything else has been great.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, October 19, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jerzyb
from MA
Verified Purchase:Yes
It was good fridge when brand new. Very soon it started to have issues with moisture, making clicking noise and stopping to work entirely with some strange code and than starting to work on its own day later. Than compressor went down in year 3. Getting it fix now.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
CAUTION: Buyer BEWARE!
on October 20, 2021
Posted by: JUSTSAYNAY
from GA
Purchased about one year ago. Having major issues with fridge and freezer temperatures. We throw out so much food because the fridge is not cold enough. I have been sick multiple times because the fridge does not maintain its temp. It is a big fridge but it holds very little. The vents in the back of the freezer can not be covered or it will start to malfunction. The actual space is way less then advertised,for the fridge to function properly. Less expensive, smaller ones have operated more efficiently and held more groceries. Temp adjusts to a type of auto defrost mode in freezer but reduces the cool of the entire fridge, causing food to spoil quickly. Could not understand why groceries were going bad so quickly because fridge will remain cool but not cold enough. Please be careful! The warranty is only good for one year. THIS IS A RED FLAG ABOUT THE INTEGRITY OF THIS PRODUCT. Not worth your $$$, wasted food., and/or the stomach aches.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 20, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Game01
from AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought a refrigerator 4 1/2 years ago and now we’re going to have to buy another one. We hope that this refrigerator will be a good one. But LG is known for bad compressors.
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, December 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Floridatown
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this particular model because it was the only thing we could get when our old fridge broke down a few days before Thanksgiving. Not sure we were going to keep it because it is kind of a basic unit but we have come to really like it. In fact we are glad we got this model.
I would recommend this to a friend!
Quality
4
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: Diva1976
from New Boston
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have just experienced the worst with this fridge. It’s been down since January 4, 2022. I lost everything!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 21, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com