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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Disappointed LG Customer1
from Cincinnati, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bad product and bad service, my experience with LG refrigerator and dishwasher. Broke within 3 years.
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, July 8, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
Compresor Failed
on July 26, 2022
Posted by: Dan312
from NE
Refrigerator was purchased in 2017 and sadly the compressor failed after 5 years. The fridge itself was really nice but I don't want to replace it every 5 years.
Pros: Style/Design, Features/Settings
Quality
1
Features
5
Value
3
Response from lg.comBy Sandy, Social Media, July 28, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: Rambler74
from East TN
Verified Purchase:Yes
We took our time weighing out functionality,size, convenience, etc. So we got exactly what we wanted, and for 3 years it was fine,and we were fine with it. At 3 years the compressor went out, and left us without a refrigerator for 2 and a half weeks because post COVID it is hard to get a service person. During this time I found out that this is common problem with the LG brand. We lost about $400 worth of food, and lived out of ice coolers for over 2 weeks because of a known problem with the manufacturer. I own 6 LG major appliances in my home right now, but I won't buy the brand again because of this experience.
Pros: Features/Settings
Quality
1
Features
5
Value
3
Response from lg.comBy Jennifer, Social Media, August 2, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Stomak
from Texas
Verified Purchase:Yes
Purchased LG refrigerator and washer when built house five years ago. BOTH have broken down and not lasted. Will never purchase LG again.
Quality
1
Features
3
Value
2
Response from lg.comBy Jennifer, Social Media, August 10, 2022
Based on the numerous issues that you have experienced your frustration is understandable. We would like to gather more information from you to help resolve. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info along with a detailed description of the issues so that we can work towards a resolution. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
1
Terrible purchase
on August 14, 2022
Posted by: Skgg
from NM
I bought my refrigerator a few years ago have had problems with the water and ice dispenser getting stuck. Turns out I'm not the only one this has happened to and today was the last straw when I really could not stop the water from flowing out and creating a minor flood in my kitchen. I was finally Able to figure out to press the lock switch and once I locked it the water stopped flowing. I then was able to figure out how to clean out the inside of the dispenser and eventually was able to unlock the lever. This is an absolutely horrible feature and I specifically wanted a refrigerator to dispense ice and water. What a terrible disappointment and waste of money!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Sandy, Social Media, August 15, 2022
We sincerely hate to hear this and will be happy to pass your feedback along to our product developers.^Sandy
Written by a customer while visiting lg.com
Posted by: AWFULPRODUCTS
from LARGO,FLORIDA
Verified Purchase:Yes
AWFUL SERVICE, DI NOT FIX MY REFRIGERATOR AND THEN BLAMED ME FOR FOR WHY IT NEEDS TO BE REPAIRED
Quality
1
Features
1
Value
1
Response from lg.comBy Sandy, Social Media, August 24, 2022
We hate to hear this and have reviewed the tech notes. We hate to hear this is not a manufacture issue and thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Broke 454
from Ohio
Verified Purchase:Yes
We bought our refrig 6 yeas ago and the compressor went out of it, now I cant find anybody local to do the warranty work.
Quality
4
Features
4
Value
4
Response from lg.comBy JaNika Wiley, Social Media, October 6, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Life is NOT Good- fringe broke and no call back
on October 6, 2022
Posted by: Karen D Falsetti
from Tennessee
[This review was collected as part of a promotion.] Fridge broke 3 weeks ago. The model is a part of a class action law suit so it’s a known problem. Cannot get LGTo call back for resolution. They need to stand behind their product. We are tired of calling with empty promises of a call back.
No, I would not recommend this to a friend.
Response from lg.comBy JaNika Wiley, Social Media, October 10, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Written by a customer while visiting lg.com