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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Looperfish
from Wausau, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] We loved our refrigerator until the compressor stopped working after only 3-4 years. Maybe I’m old school, but I expect expensive appliances to last more than a few years.
Pros: Style/Design, Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 11, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Mehdi Khelas
from Frisco, TX
Verified Purchase:Yes
I bought a French door LG fridge about 6 years ago
I purchased a French door LG about 6 years ago it suddenly stopped working...cannot be fixed!!....So mad and disappointed!!...Will probably never purchase another LG fridge again!!....
Quality
1
Features
2
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 25, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failed at 5.5 year mark. Bad quality.
on November 4, 2022
Posted by: Gene07849
from Lake Hopatcong, NJ
Compressor failed at 5.5 year mark. Bad quality. Apparently there's a known issue with the compressors in the LG's.
Quality
1
Features
5
Value
3
Response from lg.comBy JaNika Wiley, Social Media, November 4, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: KLehn
from Spokane
Verified Purchase:Yes
Luckily it was covered by a class action lawsuit. At least it better be.
Pros: Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy Cazzandra Galangco, LG Social Media, February 27, 2023
We appreciate the time you've taken to provide us with feedback. We're sorry to hear about the compressor failure of your LG refrigerator. Allow us to help you with this. Please get in touch with us for your queries by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be glad to help. -Cazz
Written by a customer while visiting lg.com
Posted by: Let down big time
from MO
Verified Purchase:Yes
I loved it until I had to call LG to get it fixed. They are a pain to deal with
Pros: ease of use, Features/Settings
Quality
2
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 2, 2023
We want to thank you for taking this time to communicate with us about your experience with your LG Refrigerator. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
1
on February 27, 2023
Posted by: Honey0001
from Georgia
When the refrigerator came through the door it was dented in several places I was offered 100.00 refund. I said come get it and bring new I was told this could not happen. The refrigerator did not last a year and a half. It broke around thanksgiving food spoiled and when contacting you I was told I needed proof of purchase. I contacted the store where purchased and was told a receipt could not be printed. So here I am still stuck with a non working refrigerator. I
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 28, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Phamqp
from >Chantilly
Verified Purchase:Yes
This LG refrigerator is not good. I've had it just over 6 years, already has 3 compressors, 1 condenser, 1 evaporator replaced. The parts are under warranty but labor cost a lot money. I think I made a big mistake when I bought this
refrigerator.
refrigerator.
Pros: ease of use
Quality
1
Features
4
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, March 21, 2023
We want to thank you for taking the time to communicate with us about your experience. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. Please send us a private message on Facebook or Twitter using @LGUSSupport and we'll be more than happy to help. ^James.
Written by a customer while visiting lg.com
Posted by: Roy0991
from Long Beach Washington
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really disappointed. We bought an LG fridge. The fridge never cooled down. LG sent a tech out to fix it. The fridge continued to not work. Now we are on our own.
Quality
1
Features
4
Value
1
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 3, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com