 |
Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Customer Rating
1
on April 30, 2020
Posted by: Neel qaddo
from Georgia
[This review was collected as part of a promotion.] I brought 3 years ago and I repaired two times and now the third time
I would recommend this to a friend!
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 6, 2020
Please accept my apologies for the delayed response. I certainly hope this issue has been resolved. If the issue is not resolved, please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. Again, we apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Discontinued before shipping
on August 10, 2020
Posted by: powpow
from Philadelphia, PA
I ordered this refrigerator in May as part of an LG Kitchen Suite for a remodeling job in September. Now that I am ready for the job the fridge is no longer available. It doesnt appear the LG is making Black Stainless in Top Freezer units anymore. This is still a popular color so I do not understand why LG would not release an updated version.
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, August 11, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
info - would never buy again based on service.
on September 6, 2020
Posted by: Mari0809
The service on this refrigerator is ridiculous. It took 2 different repair people to come out to find the first repair person actually destroyed my fridge after making me pay for a new computer for the fridge. He put a screw in the convertor which shorted the whole fridge. They then told me to buy a mini fridge which they would pay for and I still have NOT heard anything back from them and they only wanted to give me 1300 on the frige their repair person broke and had no way to prove that I needed a new one. He put a screw into the capacitor which shorted the fridge and made it irreparable. My fridge was only 5 years and 3 months old and I paid around 2800 for it. Now they have completely stopped communication with me on this. Their service department is ridiculous.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 9, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: robert08753
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] This model looks nice and has plenty of capacity but I still have to get used to the shelf adjustment positions. The rate of ice making seems a bit slow but hasn't been an issue yet. One thing I'm not happy about is that the wheels have left indentations on my newly installed hardwood floors. That shouldn't happen.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: DDkitchen
from Madison, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the second one of these refrigerators that I have purchased- LOVE the door in door feature for beverages. Also the 3 tiered freezer drawer is so helpful. Highly recommend!
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: DanahJ
from MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Beautiful and spacious refrigerator with ample shelf and door space. The lighting is bright and I like the feature that lets your know when the door has been left open for too long.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: simpleton
from NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] great fridge for the price i paid. Like the door in door feature and it's helpful for frequently used small items and drinks.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: AlyssaKunzman
from Austin, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Spacious and adjustable to your personal needs! We are so in love with this fridge, the separate front door drink compartment is our favorite - easy access to our favorite drinks. The shelves are easily adjusted to your height needs and removable for easy cleaning. The double doors make it convenient to load your groceries and see what you have at a quick glance. We would highly recommend this refrigerator to all our friends and family!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com