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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: Packerpeter
from Lancaster, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Soon after purchase freezer had an ice build up that caused the unit to stop working. LG had to come to home to repair. Now, after 3 years, the unit has completely died. LG says they only have a 1 year warranty. LG says they plan to do something but it's been 3 weeks and food had to be thrown out.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 8, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Posted by: Armour75
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works intermittently and cannot keep up even with light demand.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, June 10, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Don’t buy LG
on June 18, 2019
Posted by: AntiLG
from Virginia
We’ve had this fridge about 3 years and it stopped cooling this past March. Fine - appliances break. However, the biggest headache has been dealing with LG. They dragged us along sending technician after technician (I should have kept track, but did not - it was at least 4-5 separate technician appointments for which my husband and I had to alternate taking off work for) for over two months, even after the second tech declared it “unrepairable”. LG finally found a technician who cobbled together the parts and got it working again, on May 31. Now, on June 18, I arrived home after grocery shopping for frozen meals only to find that it has stopped cooling again (oh the irony!). After spending around an hour on the phone multiple times with LG and their chosen contractor, A&E, and informing them both that I am due to give birth this Friday, they are sending out another technician…next Wednesday. (Which I was informed of via a text from A&E - no phone call from LG!) I would laugh at the ridiculous situation if I weren’t crying and ready to scream.
So, long story short, don’t buy LG! And don’t read those reviews that were written just a few months or year after purchasing the product! It’s not just their products but the customer service that is totally lacking!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, June 18, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Broken for 5th time in 3 1/2 years
on September 3, 2019
Posted by: Stuck with an LG
from s.e. AZ
Talk about a lemon! Repairmen have replaced the mother board twice, soldered the compressor in place once and tried another time to repair the defroster component, saying "that should fix it." Today, it's gone out for the 5th! time in 3 1/2 years. A true lemon. No more LG'S. They look good but are designed by people who never use them!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, September 4, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Great until it broke
on September 7, 2019
Posted by: Lumberjack333
I would not recommend this model. Ours has been broken for over a month now and we’ve had three service calls done on it to try to fix the problem, but it keeps breaking down. Luckily it was covered under warranty but we have reached the end of our desire to try to get it fixed. The issue was the compressor, which was replaced and after that another part went and was repaired. It just stopped working again after the latest repair three days ago. Sorry to leave a bad review, LG, but we need to move on.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy Chris, Customer Service, September 9, 2019
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/
Written by a customer while visiting lg.com
Customer Rating
1
Junk. Died just over one year of use.
on September 12, 2019
Posted by: Oil_Baron
from Cheyenne, Wyoming
Fridge died after 16 or so months. Out of warranty. Never buying anything again that can't be backed up and serviced locally.
No, I would not recommend this to a friend.
Quality
1
Response from lg.comBy Chris, Customer Service, September 13, 2019
We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/
Written by a customer while visiting lg.com
Posted by: Everette
from Merrill IA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my refrigerator in March of 2019 from Lowes. I liked it a lot, but had a problem with the freezer door popping open when we closed the refrigerator door. After working with Lowes for months, and no reception from LG, I finally got a new refrigerator last month and now am happy with it. The new unit tends to pop open the freezer door also, but it is immediately closed again.
I understand that not everything goes perfectly with the sale of products, but I was "stonewalled" when I attempted to talk with LG service about the problem. For this reason, I will be reticent about future purchases.
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Cmeiss
from Clinton, MT
Verified Purchase:Yes
[This review was collected as part of a promotion.] This unit keeps things cold and is very quiet in operation which we really love! The unit does have some small quirks though. The LED lights do not illuminate the storage areas very well, this is due to the positioning in the front only, there should be more lights built into the back of the unit to help light the entire area in both freezer and fridge. Also the top fridge rack is too flimsy to hold any real weight, we store most heavy items in the door as a result. Also the knob on the freezer temp gauge which is located on the back wall of the freezer can be easily bumped when moving food around thus changing the temp level in the fridge. The gauge lever pultrudes out a bit and goes up and down so any movement of frozen items can easily hit this gauge thus changing the temp levels unknowingly. Overall this unit is pretty good but LG needs to focus in the little things such as these listed to get 5 stars from me.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com