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Customer Reviews Collected from lg.com |
LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Average Customer Rating:
4
Rating breakdown 2,103 reviews
5 Stars
1,170
4 Stars
371
3 Stars
163
2 Stars
104
1 Star
295
79%of customers recommend this product.
(
1,423 out of
1,804)
Customer Reviews for LG - 29.6 Cu. Ft. French Door-in-Door Smart Wi-Fi Enabled Refrigerator - Black Stainless Steel
Posted by: jmoconnell8
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refridgerator 2/19. The refridgerator stopped working totally this month. Cooling stopped, ice stopped, water stopped. I spent hours dealing with LG on the phone and the ONLY repairman in the area was awful and reeked of smoke. I will NEVER buy another LG product.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, February 27, 2020
We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Broke in less than 2 years
on June 6, 2020
Posted by: dbrat6
from San Diego CA
Beautiful refrigerator. Broke within 2 years. Linear Compressor went up. LG sent someone to fix multiple times however it still does not work. It has been 3 months of calling LG and nothing fixed.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy VCV, LGE Social Media, September 29, 2020
We are sorry that your unit cannot be repaired in a timelier manner. Understandably this is frustrating, and I am terribly sorry that the issue has not been resolved.This feedback will be shared with our product team.We apologize for any inconvenience. ^Venette
Written by a customer while visiting lg.com
Customer Rating
1
Failed refrigerator 2yrs old
on June 15, 2020
Posted by: Sheroq
from Ohio
Bought LG refrigerator 2yrs ago, stopped freezing and cooling told it's common with class action lawsuits
Pros: easy to use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 28, 2020
While this settlement is not to serve as acknowledge of any defect regarding our compressors, LG did settle the agreement in efforts to benefit our customers and ensure they have the highest level of confidence in our product quality and commitment to the customer experience.
If you are interested in learning more about the specific terms of this settlement, including your eligibility to receive settlement benefits or how to submit a claim firm, please visit the official settlement website:https://www.lgfridgesettlement.com
If you have any additional questions,you can also contact the Settlement Administrator via email (info@lgefridgesettlement.com), phone (855-918-4661), or standard mail (LG Fridge Settlement, c/o Administrator, 1650 Arch Street, St. 2210, Philadelphia, PA 19103
If you are interested in learning more about the specific terms of this settlement, including your eligibility to receive settlement benefits or how to submit a claim firm, please visit the official settlement website:https://www.lgfridgesettlement.com
If you have any additional questions,you can also contact the Settlement Administrator via email (info@lgefridgesettlement.com), phone (855-918-4661), or standard mail (LG Fridge Settlement, c/o Administrator, 1650 Arch Street, St. 2210, Philadelphia, PA 19103
Written by a customer while visiting lg.com
Customer Rating
1
Terrible lifespan
on June 30, 2020
Posted by: Dustin2021
from St. Clairsville, Ohio
[This review was collected as part of a promotion.] I have had this fridge for 2yrs and 3 months and it stopped cooling. My previous fridge lasted over 10yrs and when dealing with LG customer service it is a joke I have been without and fridge and freezer in my house for pushing 2wks and have not heard anything about a repair. So much for a so called warranty And good customer service. I will not be purchasing any more LG products
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 16, 2020
This is not the quality we would expect from our products. LG absolutely cares and we confidently stand behind our products. I am sorry to hear you have had a poor experience with customer service trying to get help to have the issues resolved. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Not Good At all
on August 18, 2020
Posted by: nasanghani
from Georgia
[This review was collected as part of a promotion.] I bought this refrigerator in May of 2015. Had to replace a fan in just 2 years because some part of the freeze was too cold and some not cold enough. After six months same thing happened. I called LG at that point and the technician came out and fixed some software issue and told us that if we had not called it would keep happening. after two years later yesterday all the ice cream in my freezer is melting and milk in my freeze went bad. Tried resetting but did not work. Called LG and they are sending technician out tomorrow to look at it. I hope they do not charge me. Because 5 year old very expensive fridge should not have this many problems to begin with.
So far customer service is good and they have been taking care of the problem and fixing but it is too much hassle when fridge does not work. It disrupt your entire household in many ways and you have to stop doing everything else and start calling and googling what the issue is with your fridge.
So far customer service is good and they have been taking care of the problem and fixing but it is too much hassle when fridge does not work. It disrupt your entire household in many ways and you have to stop doing everything else and start calling and googling what the issue is with your fridge.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 19, 2020
This is not the quality we expect from our products. We are sorry to hear that your unit is not working as designed. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Carmen 8605
from San Juan P.R.
Verified Purchase:Yes
frost in the freezer, problems with the temperature sensor.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 30, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Unhappy in Penn
from Pennsylvania
Verified Purchase:Yes
I’ve owned this refrigerator for 4 1/2 years and the compressor died. I lost everything in my fridge and most of my freezer. Thankfully the compressor is under warranty but I’ve been without it for weeks. First someone had to come out to make sure it was a warranty problem, then order the part, then come back for repair. That part I’m still waiting to have happen.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Rh10
from South Caroling
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my LG refrigerator 6 years ago. I am old school, I have had Refrigerators that cool and freeze for over 20 years with no maintenance problems. Why does a top of line Refrigerator like LG stop working at 6 years? Now, my next Refrigerator will not be an LG. My family love the LG Refrigerator up to now. But after this event having no refrigerator for three weeks losing food it make your life very inconvenient. However, your technician was very good he repair Refrigerator very fast and appear very knowledgeable he did very professional job. In the future if you can make your product last people will purchase them and have confident in them but for now I don't.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, December 6, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com