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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: JAN e
from Mesa, az
Verified Purchase:Yes
[This review was collected as part of a promotion.] I BOUGHT THIS OVER THREE YEARS AGO. I HAVE NOT HAD BUT ONE ISSUE WITH IT AND IS WAS TAKEN CARE OF IMMEDIATELY
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: MMBor
from Chicago, illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] Less than 3 years old and has needed two motherboards replaced, recently the compressor and filter died. I contacted BBB and received a new refrigerator.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Suzannesos
from Toledo, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a refrigerator from the 1980s. Things were always getting list & forgotten, because I couldn't see them. I also have back problems & having to bend so low to find things was painful. With my new refrigerator everything is at eye level & easy to reach. Ice & water in the door is a HUGE bonus.
Is it possible to love a refrigerator?
Is it possible to love a refrigerator?
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kathym233
from Chicago IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the refrigerator design-easy to clean as well. The compressor should not fail in 5 years even if under warranty. Also had to pay for a new water line installation because that was damaged as a result of the compressor issue but was not covered.
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: TeenyGondola
from Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] The compressor went out after less than 5 years from when I bought it new. They have no one to fix it under the parts warranty so I am now using a minifridge to get by.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Leslie52
from Thatcher, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought it about a month ago to replace a larger LG refrigerator that failed. With the shortage, we had to get this one or start to lose food. I do like that this one is overall a better quality than the previous one although I might prefer the larger capacity especially in the veggie/fruit bins. We use lots of salads and veggies so I've had to get creative with their storage. That is the reason I gave it 4 instead of 5 starts. We love the large capacity door storage for large drink items and the clear drawer and shelf fronts. It makes it much easier to find things. Also the ice maker doesn't clog up and the water dispenser doesn't squirt out too fast like the old one did.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Dustin1125
from Lawrence, KS
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had this refrigerator for 4 years and have had 3 different compressors and another time the freon completely leaked out.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, April 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: LS123
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had the refrigerator for 5 1/2 years. In that time I’ve replaced the fan, compressor and water filter housing. The light for the freezer does not go on.
Pros: Style/Design
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, April 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com