 |
Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
3
The unit has great features and customer service
on April 30, 2021
Posted by: LG in LA
from Los Angeles, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the refrigerator in 2018 and worked well for 3 years. Recently, I experienced issues with the refrigerator compressor, whereby the cooler and freezer compartments wouldn't chill. I contacted LG; customer service stood behind their product and repaired the refrigerator free of charge. Thank you LG!
Pros: Style/Design
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, May 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: venti
from Modesto ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Only 4years old and broke down list all my food and service was bad
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, May 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mar1976
from Bradenton FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Waited 4 weeks to have my fridge repaired. I called everyday for an update which was a huge inconvenience.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, May 1, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: sams399
from St Paul, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] have had for 5 years and still is like new great frig
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bob Mar
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have several problems with the unit freezing up and turning off. They changed the condenser this time. Hopefully that will take care of the problem
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: bb81
from Houston, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this product in 11/2015 had to replace the compressor with in the first six months, have had numerous other problems just had to replace the ice maker due to a design defect!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Written by a customer while visiting lg.com
Posted by: Morgul
Verified Purchase:Yes
[This review was collected as part of a promotion.] The water distributor is poorly designed. Slanted at the top and frequently squirts away from the glass. Lots of water to wipe up. The ice cubes are small and don't seem to stay cold for long so don't keep drinks as cold as they should. The stainless finish is hard to clean--if there is a deep smudge, after cleaning there is a lighter area where we rubbed the smudge that stays in place. The unit developed a loud noise and had to have fan reparied after only 3 years.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team by private message on Twitter or Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Wandering Wahine
from Ewa Beach, HI
Verified Purchase:Yes
[This review was collected as part of a promotion.] We needed counter depth refrigerator in order for our kitchen to not be taken over by the fridge. I worried initially that it would be big enough but find it to not be a problem. My only wish is that the produce drawers were a little more spacious. I love the interior design of the freezer and the ice maker works well. It doesn't get clogged up or "frozen".
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com