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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: TBHT
from Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] This appliance has been a joy to have, but has stopped working 3 times. We have emptied it and unplugged it and it starts up again. But this last time it did not. We contacted LG repair and when the repair person came out he did a great job. So far we have experienced no problems. It is great to know that a company backs up it's products like this
Pros: ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Jeni M
from Rockville, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] There are things I love about this fridge — it is bright and well organized, so I could fit a lot of food for 4 people even during the pandemic, when I was stocking up 3 weeks worth of food, lots of veggies ( and don’t have an extra fridge). I also like the veggie/fruit drawers and the deli drawer. All of the shelves are easily removed for cleaning. The ice maker and water dispenser work very well. The right side door has a large shelf for storing juice, milk or other items frequently used, which keeps the door opening short to conserve energy.
The biggest downside is the freezer door can sometimes be left slightly ajar when a food item blocks its closure and the door alarm doesn’t trigger and it is not easily noticeable. This caused us to lose an entire freezer worth of food more than once and perhaps is the reason the compressor burned out (replaced for free under warranty). Thankfully it was still covered under warranty, but we lost all the food in the entire fridge and my husband got food poisoning from eating what he didn’t realize was not fully refrigerated meat. It also took over a week with no refrigerator for the repairman to come. While leaving the door ajar is user error, it seemed fully closed, and LG needs a door alarm to sound if the freezer is even slightly ajar and not maintaining the proper temperature.
The freezer drawer organization is also not my favorite, but I appreciate the energy efficiency of having the freezer on the bottom.
LG: make a freezer door alarm that sounds when it is slightly ajar or the set temperature is not maintained, and I would change my rating.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
3
Written by a customer while visiting lg.com
Posted by: hifihaviland
from Atlanta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very impressed by the professionalism, demeanor and craftsmanship of the fellow who came out to fix our fridge. His name I believe was Bernard.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Simplicity2
from Tucson, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love having the counter depth model. Easy to use design with moveable shelving. Warranty is excellent too.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bolongo080
from Miami Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] Repair man was super nice and respectful. He is a great addition to your team
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Picasso
from NJ
Verified Purchase:Yes
I bought this a month ago and have some issues with the unit.1. After the installer connected the unit and slid into position it mad several loud hammering sounds.
It took 2 days for the refrigerator to reach the set temperature and start producing ice. The left side door compartments are too narrow for most condiments.
2.
It took 2 days for the refrigerator to reach the set temperature and start producing ice. The left side door compartments are too narrow for most condiments.
2.
Pros: Style/Design
Quality
3
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 7, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Zack114
from Carmel, Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am happy with its cooling performance and features.
Pros: Style/Design, Performance
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Handyman1
from Va beach,VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The LG repair man did an excellent job fixing the freezer issue
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com