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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: MF1018
from Miami,fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator over 4 trs ago. Had an issue with compressor not cooling. LG sent out a tech and was charged nothing for parts and labor. Great customer service and was helped everytime I called.
Pros: Style/Design, ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Scottttt
from Buffalo, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had the refrigerator for about 3 years. We like the counter depth to minimize size in our smaller kitchen. Ice maker works well and quickly. Just a couple improvements would be great. Even though there are 3 separate compartments in the freezer, the bottom compartment still gets disorganized and we need to dig to see what is in there. Also, a gallon of milk will not fit in the door. Vegetable / fruit bins also will not hold longer items like celery and longer cucumbers.
Pros: Style/Design, Performance
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Texas Grant
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] 4 years old and compressor failed. Thankfully just under warranty
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, June 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jabrody
from La habra, CA
Verified Purchase:Yes
We’ve had some issues in which the refrigerator has stopped working and so has the freezer. We have had to scrap the entire contents of refrigerator twice and start over. That’s pretty frustrating.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Dsh1
from San Diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great fridge. We’ll designed shelves and storage drawers.
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: IdahoAnnie
from Remote Burley Idaho
Verified Purchase:Yes
I have had this fridge for 3.5 years. Called for service from LG. The compressor has been replaced twice. I haven’t had a working drive for over three weeks.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Spacious
on June 17, 2021
Posted by: MoPink
from San Leandro, CA
[This review was collected as part of a promotion.] Love the counter depth... will only get counter depth moving forward. It is very spacious and easy to clean. Unfortunately, the compress died on year 5 exactly. Fortunately, it was still under warranty. I bought the entire LG kitchen suite as it part of a larger remodel. Will buy LG again.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Lauren Rose
from Sacramento, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great fridge- roomy well partitioned, convenient freezer, and functional ice machine
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com