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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: PSDP
from Elk Grove, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] It worked well for almost 2 years and 9 months after purchase, but then the compressor gave out and needed to be replaced under warranty. Then 9 months after that the condenser gave out and needed to be replaced, again under warranty. If something else major gives out after it is out of warranty then I will probably replace the whole refrigerator.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mike S1
from Palm Coast FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] compressor broke and LG Tech came out within 2 weeks to fix under warranty
Pros: ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Nika4you
from Detroit Michigan
Verified Purchase:Yes
My refrigerator is not even 5 years old and already had 2 non cooling events which costed me $$ in lost food and repair fees. There is a lawsuit in that regards but nothing has been reimbursed yet.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: GeneU
from McKinney texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Up until the compressor died, I thought the refrigerator was pretty good. I am impressed how quickly LG arranged to replace the compressor and give the warranty process an A+
Pros: Style/Design, Performance
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, June 22, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jerry123456789
from Ankeny, IA
Verified Purchase:Yes
I've had this fridge for 2.5 years. It has started to malfunction. It does not hold a constant temperature in either the refridgerater section, or the freezer section. The temperature fluctuates between 36 degrees to 56 degrees in the fridge section. In the last three days it has been running between 36 degrees and 45 degrees. I can't trust putting any items in the freezer.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 22, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Nice arrangement but compressor is Achilles heel.
on June 22, 2021
Posted by: GuyInGeorgia
from Guyton, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have owned this refrigerator for 30 months and have been pleased with the flexibility of the storage compartments and shelving. I can happily say that the ice maker has been more reliable than most. My main issue has been the compressor. It failed two weeks ago, and I have struggled to get warranty repair service. If LG improves their customer service, I would rate it 4 stars.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: deval2020
from Houston TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this refrigerator about three years ago and have had trouble free service. There is plenty of space and a good size freezer. The compressor failed about two weeks ago, we called LG, and repairs were done with no charges, promptly and by a courteous knowledgeable technician. LG fulfilled their obligations for the warranty service professionally.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: unsaid
from california
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in 2017 and motor went out in 2021
will buy again
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com