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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Maryemma
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like the refrigerator but compressor should not have died. Very inconvenient to clean coils in the back of the refrigerator. The digital temperature readouts in front door do not reflect actual temperatures but only temperature settings.
I would recommend this to a friend!
Response from lg.comBy ^DLI, LGE Social Media, June 24, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: BJWDM
from West Des Moines, Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have really enjoyed our LG French door refrigerator. We can easily adjust the shelves in the fridge. The compartment keeps everything cool and fresh for a long time. We enjoy the slide out meat/cheese drawer. And just above that are three deep, different sized slide out drawers for adjustable for keeping fruits and vegetables fresh.
The large capacity freezer has room for storing lots of our warehouse size vegetable packages and two additional slide out drawers for frozen desserts and entrees.
The ice dispenser and cold water in the door is constantly in use to make it easy for me to keep up on my daily water intake.
The large capacity freezer has room for storing lots of our warehouse size vegetable packages and two additional slide out drawers for frozen desserts and entrees.
The ice dispenser and cold water in the door is constantly in use to make it easy for me to keep up on my daily water intake.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: BDS43
from Chapel Hill, NC
Verified Purchase:Yes
We bought this refrigerator 5 years ago as part of a major remodel of our house. We liked the design and features: French double door, ice maker and water dispenser in door, storage capacity, large bottom freezer. In general, it has served its purpose satisfactorily.
However, the compressor has gone out twice, once about two years after purchase and again just a month ago. The compressor has a 10-year warranty which has been honored without question. But that is an awful record of failure and losing your refrigerator and freezer translates into major inconvenience. When I think about how long refrigerators without all the bells and whistles we now expect used to last, this record is pretty shameful. Makes me yearn for the days when appliance companies valued creating a product that was highly reliable as their emphasis over making it into the latest whiz bang electronic wonder with way too many things that can break or go wrong. I've got to say though. If there's one thing a refrigerator maker ought to be able to get right it would be the heart of the whole thing: the compressor. It absolutely needs to be durable. An average life-span of 2 and a half years does not begin to meet the standard consumers need to consider buying.
There are other things that we've noticed.
- The water filter housing will not stay shut. The latch is broken.
- We have found that the arrangement of storage space is particularly limited for tall items. They only fit in the door unless you make major shelving changes. Feels awkward.
+ The slide out bottom storage area is really helpful and one of the most useful aspects of the design.
+ Water and ice dispensers have worked well, except for when the compressor began to fail. Not getting ice was the first sign we had there was a problem.
+/- The freezer set up is pretty good. You can get lots into that space and there are some top sliding shelves that are very convenient. However, there are two large bins at the bottom and there is a tendency for stuff to land in there and get buried as the bin fills up. So access in the big bottom freezer bins is problematic. If you use to full capacity, you can't really get to everything conveniently.
- The water filter housing will not stay shut. The latch is broken.
- We have found that the arrangement of storage space is particularly limited for tall items. They only fit in the door unless you make major shelving changes. Feels awkward.
+ The slide out bottom storage area is really helpful and one of the most useful aspects of the design.
+ Water and ice dispensers have worked well, except for when the compressor began to fail. Not getting ice was the first sign we had there was a problem.
+/- The freezer set up is pretty good. You can get lots into that space and there are some top sliding shelves that are very convenient. However, there are two large bins at the bottom and there is a tendency for stuff to land in there and get buried as the bin fills up. So access in the big bottom freezer bins is problematic. If you use to full capacity, you can't really get to everything conveniently.
Bottom Line: The design and features are not bad and are in line with other makes and models on the market and sells at a competitive price. We have to give the product an "F" for reliability, so would find it hard to recommend it to other buyers just on that basis.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, June 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: DB fl
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this to replace one (another brand) that quit
Pros: ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 11, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Donquijote
from Dallas, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge worked great and was very convenient until the compressor died. Luckily it was still under warranty and was promptly fixed without cost by LG.
I would recommend this to a friend!
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, July 11, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: AdanNY
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's a good fridge as long as the compressor and the fan keeps working. The problem is 5 years or close into the lifespan and the compressor needed to be changed. People buy a 1,500 dollar and above fridge not to have parts be replaced every 5 years
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 11, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: char1y
from Austin, TX
Verified Purchase:Yes
My LG refrigerator is 5 years old and I’m on the 4th compressor and it is still not working. Food has spoiled. Waiting for Monday so I can call the repair center again! Worst refrigerator ever!!!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MiniC
from Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the features, however it has stopped cooling twice in the first 2.5 years. Unacceptable!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com