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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: EDEN415
from Mar vista California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had nothing but issues with this model . The technicians came and fixed the issues. Theywere great !
I would recommend this to a friend!
Quality
3
Features
3
Value
2
Written by a customer while visiting lg.com
Posted by: Kimp d
from Hicksville Ohio
Verified Purchase:Yes
Been without a refrigerator for month and a 1/2. Looks nice buts that’s about it. Will never buy lg anything again! Period
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 21, 2021
We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Chloe60
from Long Island, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this LG French Door Refrigerator in 2019 and have been enjoying its excellent quality without any issues until the summer of 2021, when it stopped working all of a sudden. There were so many negative comments about LG's technical service online, but my personal experience turned out to be a pleasant one. LG's customer service sent a technician within a week and fixed the problem! It needed a new compressor and the technician was a super efficient professional. Ever since then, it's running beautifully again. Thank God I didn't pay a dime with LG's generous warranty.
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Kathy19671
from State college pa
Verified Purchase:Yes
[This review was collected as part of a promotion.] We returned from vacation to find that the compressor had failed and all of our food was spoiled. It took 3 weeks to get it fixed and we had to pay for service locally- even though there is an extended warranty due to the repeated compressor failures.The authorized service provider would have been an additional week and was out of our area. I tried for a week to get a prior authorization to use the local provider but this never arrived. That being said, and now that it is repaired, I love the refrigerator and the features. I didn’t think that I would buy lg again, but our local serviceman said that all of his appliances are lg and he recommends them. I will have to think carefully before my next appliance purchase. I just hope that the repair lasts!
Pros: Features/Settings
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Lauren56
from Hartland wi
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this refrigerator for about three years and love the space it offers but recently the compressor and condenser failed and had to be replaced (covered under warranty) which left us with no fridge for almost a week. The ice dispenser also is not working and this was not fixed with the repair (makes ice but will not dispense).
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 26, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from Boca Raton, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] Dexter arrived on time and was very quick and professional in repairing my refrigerator.
I would recommend this to a friend!
Quality
5
Features
5
Written by a customer while visiting lg.com
Posted by: Tal67
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this beautiful refrigerator little over 3 years ago and sadly it stopped working completely.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, July 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Cken
from Idaho
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this refrigerator for 3 years. It has had non-stop problems for the last two years. The ice maker shuts off for day at a time.bit also developed a leak about a year ago, so once a day I have to grab the giant clump of ice that has formed from the water dripping down onto the pieces of ice and then freezing into a clump. The refrigerator is not dependable. AT ALL. It will warm up for a few days, maybe a week, and then cool off, and then freeze everything in the back. I researched and found that my model is included in a law suit against LG for defective compressors, so I am currently waiting for mine to be fixed.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com