 |
Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Timthetoolman
from Rochester, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had this fridge for about 3.5 years, boy am I glad we bought an extended warranty. The compressor gave out and we were on vacation. Lost all the food, and our wood floors were damaged but LG was kind enough to extend our full warranty to 5 years. Apparently they’ve had some issues with compressors but have worked out the issues. Now as for the fridge I love how well lit up it is on the inside. Makes things look so clean and keeps you from “losing” items in the dark. The water and ice dispenser is a bit odd to function. Everyone spays water everywhere trying to figure it out, but I’ve gotten used to it. I hope this fridge continues to function well, well into the future.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Patman62
from Portland, Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the features and design of this refrigerator, however it has been a repair nighmare. It just turned 4 years old and has already had the condenser and compressor replaced. However, that didn't fix the real problem which is a failing microprocessor. Unfortunaltely, the microprocessor isn't available because no one is making parts due to Covid. The machine will be scrapped!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Herbie700
from St. Louis, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought it 3 years ago. Worked great but then the compressor went out. LG scheduled repair and made it right in 2 weeks.
I would recommend this to a friend!
Quality
3
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Oscar1000
from Birmingham, AL
Verified Purchase:Yes
[This review was collected as part of a promotion.] At the 2 year, 4 month mark, the compressor stopped working. Lost all the contents. LG did replace the compressor and other parts, so the refrigerator is up and running again. We were without a refrigerator for almost two weeks. Huge inconvenience.
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Tara Pres
from NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] repair company said compressor issues are common with LG fridges within the first few years, this is disappointing to hear
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Quiet, but has failed
on August 13, 2021
Posted by: Arturo8826
from Maryland
[This review was collected as part of a promotion.] The refrigerator is exceptionally quiet and I barely notice that is running. It is designed well also, with the interior space well laid out, and the ice maker not taking up much space inside. However, this refrigerator recently failed. It is a little over 5 years old, so I'm not happy about it failing. I don't know what the issue is, but with the compressor issues that LG has been having I suspect it is a compressor issue. I really liked this refrigerator, but only lasting 5 years before a failure is not great.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 13, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: JackNV123
from Irving
Verified Purchase:Yes
Compressor failure happened twice within five years
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy ^DLI, LGE Social Media, August 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: TICKED OFF DAVE
from BIG BEND WI.
Verified Purchase:Yes
IT FAILED AFTER 6 YEARS AND NOBODY SEEM TO BE CONCERNED
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com