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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
1
6 years, and it wasn't great
on August 17, 2021
Posted by: Jimmyofchicago
from Chicago
Exacta had this for 6 years. I have became an expert of taking the back panel of inside of the fridge to defrost the unit. Probably do it every 5-6 months. Kids and I have a routine to get it done in 50-60 minutes. Today it died. No cold air. Wish it just wash a block of ice behind the panel
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bresnan
from Santa Ana, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Like how various sized product’s fit nicely inside the cabinet. Like having filtered water and ice
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Compressor failed 4 times in 4.5 years
on August 20, 2021
Posted by: Broke 4 Times
from Milwaukee, WI
The compressor has now failed for the 4th time in 4.5 years. Terrible product!
No, I would not recommend this to a friend.
Quality
1
Response from lg.comBy ^DLI, LGE Social Media, August 21, 2021
Please contact LG Customer Support via private message with #VOC on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Less than 5 years old compressor died!
on August 21, 2021
Posted by: CruisingSandy
from Virginia
Our refrigerator is on our boat. Extremely difficult to move from its space and work on. We never thought on a new boat we would have to deal with this. Everything lost! The freezer was full to the brim of fish from the Bahamas! Loved the refrigerator before this. Devastating! Never again! Don't buy one!
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, August 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: gknee
from Calilfornia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this refrigerator in 2017 and it stopped working in April. The features of this refrigerator were great, very roomy for a counter depth model. The shelves on the doors were deep which allowed me to store tall skinny containers without fear of them falling out when I opened the door. The water dispenser was placed a little oddly, the ice dispenser location was great and provided ample ice.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 22, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bruce88
from Irvine, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] originally I thought LG will be expensive to fix, bit it do show their expertise professionally. It was a pleasant process to deal with LG directly.
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Miggynpeanut
from Nashville
Verified Purchase:Yes
[This review was collected as part of a promotion.] I loved my fridge until I experienced a non- cooling event out of the blue!!!
What a mess! Evidently, LG put in faulty equipment and then took no responsibility!
What a mess! Evidently, LG put in faulty equipment and then took no responsibility!
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 25, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mary from PA
from PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the refrigerator. although I am glad that I took out an extended warranty since the compressor broke after just three years. It is now working well again. I love the extra drawers and the shelf movement if you buy something tall and need extra space. I would recommend it to a friend but would tell them to buy extended warranty. I also bought an LG stove, dishwasher. and microwave in black stainless at the same time. So far after 3 years no issues with them.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com