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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Anonymous
from Irvine
Verified Purchase:Yes
[This review was collected as part of a promotion.] Has been giving me trouble since we bought. I’ll keep it short. Save hassle and money and buy something else.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 30, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Janice301
from Houston, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about 6 years ago. Loved the refrigerator until all of a sudden stopped working over night and everything spoiled! The warranty replaced the compressor and it was replaced in a couple of days. The repair person said a new designed compressor should last many years. We will see. I love the refrigerator so I hope it’s true. The warranty also paid for the service call and an upgrade to the refrigerator plus a little money to replace the food that was spoiled ($100) which barely covered all the freezer food. Overall, it’s working great now, but I’m super vigilant to check it every once and awhile.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: bms81
from Johns Creek, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the LG refrigerator 4 years ago for the home I just purchased. I had thought I bought a quality refrigerator. Unfortunately, the compressor recently died. It had to be replaced. Thankfully, LG covered the repair under warranty. But, you don't expect a "quality" appliance to die after 4 years.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mel56
from San Diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] Relatively happy, but in 4 years I have had 3 service calls - two on the icemaker, and then last month the compressor went out! I was happy I had an extended warranty.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Zenie
from Matawan , NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this six years ago, my friends thought it’s brand new.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Written by a customer while visiting lg.com
Customer Rating
2
Broke after 3 years :(
on September 2, 2021
Posted by: Dwin93
from Dallas, TX
[This review was collected as part of a promotion.] I bought this model 3 years ago. It was working fine until yesterday. I woke up to leakin water all over the floor and the fridge stopped staying cool. Good thing we have a freezer in the garage to relocate our frozen foods. But we had to throw out other stufr such as milk and cheese...Looked up online and realize LG models had major issue and got some lawsuit on compressor. I wish I had known earlier. Make sure you guys buy a fridge that lasts more than 3 years, don't waste your money!
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Loc Hua
from las vegas ,nevada
Verified Purchase:Yes
I bought few year ago and am so happy that i did , great feature , in side out side look nice with LED light and easy clean , the water filter is easy to replacement .set the temperature is nice easy ,
Pros: Features/Settings, Quality
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: doughman75
from Royersford, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this 2 years and 2 months ago. Does the job. About 2 years in, the compressor died. Apparently there was a programming issue that cause the compressor to overstroke. This cause the compressor to go out. Fortunately, an LG technician was close by and able to full repair. Great work! The in-door water is a little clunky, and kids often miss…this is only a minor knock on the performance of this unit.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com