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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: MyronKathy
Verified Purchase:Yes
[This review was collected as part of a promotion.] The good news is they replaced it under warranty, but what a hassle.
Ice maker is too small.
Stainless Steel shows finger prints too much.
Ice maker is too small.
Stainless Steel shows finger prints too much.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Ongoing issues
on September 8, 2021
Posted by: Sunnylutz
from Tampa, fl
This model has been a nightmare. Compressor went out twice, now it keeps leaking on the floor and the bottom if the upper half gets a layer of ice on it. We thought we solved it by vacuuming the back of the fridge but here we are a month later and Were having the same problem.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Raleigh resident
from Raleigh NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We looked for a while to find our LG counter depth fridge. Very happy we chose LG. The functionality is perfect for our growing family and love the in door functions.We bought all LG appliances for our kitchen remodel…great decision.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Unhappy 13617
from Canton, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] We were very happy with this refrigerator for six years, UNTIL THE COMPRESSOR DIED!
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anne51
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very disappointed that the compressor failed in just 4 years
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Lina B
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was really happy with product until the compressor went out. Called for repair and it was covered by 10 year warranty. The refrigerator is only 4 years old.
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Rob911
from St. George, Utah
Verified Purchase:Yes
This is the 3rd LG refrigerator of this style we have purchased in the past 15 years. We have not experienced any problems with the two previous units. On returning to our property after an extended vacation, we discovered that our current refrigerator had stopped working and all of the food & wine stored in the refrigerator was spoiled. Since the unit was down for a couple of months, there was an extreme mess including rotting food, maggots and obnoxious odors. Cleaning the refrigerator to a minimal state took 4 days and ultimately needed the help of the LG repairman to remove all the internal parts to access the contaminated areas. It's now been two weeks with no dependable refrigerator. The repairman has been to the property on 4 occasions and has replaced most of the "guts" in the refer. We thought the problem was finally solved three days ago and the unit was working; however, when we awoke this AM the refrigerator registered 43 degrees and the freezer was at 12 degrees despite the 38/-1 settings of the previous 3 days. Luckily, we had not stocked the freezer and the supplies in the refrigerator were at a minimum. It appears that we still have a problem and we cannot depend on the refrigerator for its basic function!
We have been a long time LG customer with numerous appliance purchases to include 3 refrigerators, washer & dryer, numerous flat screen TVs, smart phones, etc. Based on our recent experience, I'm beginning to question our "Brand Loyalty" with LG! If, after two weeks, they cannot repair or replace a failed unit under warranty, what is the sense in continuing doing business with this company?
We have been a long time LG customer with numerous appliance purchases to include 3 refrigerators, washer & dryer, numerous flat screen TVs, smart phones, etc. Based on our recent experience, I'm beginning to question our "Brand Loyalty" with LG! If, after two weeks, they cannot repair or replace a failed unit under warranty, what is the sense in continuing doing business with this company?
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Tee R
from Midlothian VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not very happy with LG at this point. Purchased the refrigerator in 2017 and after hearing about numerous issues with these products, I thought I was lucky and had a good unit. The refrigerator and freezer stopped working a few weeks ago. I called and received a service appointment 11 days later. On the day of the appointment, I received a phone call that the technician did not show up that day so I had to reschedule. I now have an appointment 13 days later. Not happy that I’m going to be without my refrigerator for almost a month. Pretty unlikely that I will purchase LG again.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 14, 2021
We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com