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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Compressor Failed and multiple issues
on September 14, 2021
Posted by: NickDubs
[This review was collected as part of a promotion.] Bought this fridge a little over five years ago and every 2 years something has gone wrong with it. Fans, main board in the fridge and now the compressor has gone bad. Will LG stand behind their products?
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 15, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bill disappointed
from Murrieta ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Nothing but problems with new refrigerator broke down three times dryer broken down four times washer once stove broken once and had to buy a brand new one couldn’t repair it . Very disappointed in the quality of your products. Your service techs were very cooperative and knowledgeable .
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Luxie
from California
Verified Purchase:Yes
This refrigerator failed after 4.5 years! The compressor had to be replaced. Then I found out that this model is known to have design flaws and there is a class action suit against LG. Don't buy.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Cousin Larry
from Fairview NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Completely Fixed When Compressor Replaced It Is Brand new now
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jPOX
from Charlotte, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this fridge. The layout is great, it looks great, and always keeps my food fresh. Unfortunately the compressor died within 4 years of purchase. LG was great about repairing it for free, but all my food was trashed by the time they made it out.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, September 18, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
If I could give NO STARS I would!! Horrible
on September 19, 2021
Posted by: CarmenH
from West Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought our new home two years ago and the kitchen came with new and beautiful LG stainless steel appliances. They are smart and originally I very was happy. Then the compressor in the refrigerator died. No refrigerator/freezer for SIX WEEKS!!!!! This issue was apparently NOT NEW!! BAD COMPRESSORS HAVE BEEN INSTALLED IN REFRIGERATORS FOR AT LEAST THE PAST 3 YEARS. The new compressors are NOT manufactured by LG SO THEY ACTUALLY WORK. The repair company was amazing though, they were my saviors. They inspected the refrigerator and immediately knew what the problem was. The compressor was ordered that day but it took several weeks to for the repair company to receive (another ongoing LG issue). BTW the repair company that came out is the ONLY company within a 200 mile range that works on LG appliances. I asked the other companies why that was and they said they will not work with LG because it takes too long to receive parts which actually makes the repair companies look bad.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Three year fridge
on September 21, 2021
Posted by: Daniel86389
from Maine
Bought three years ago, failed at 3 years 2 months. Very dissatisfied and disgusted. It's been fun feeding a new family of three (4 month old baby) out of a mini fridge while I try to locate a fridge on back order. Would not and will not recommend.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 21, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: AbpZ
from Saratoga, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Looks good, Good features, good support, good value for money
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com