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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Son of a Joe
from Dayton, Ohio
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had the compressor go bad and we’re greatful it was under warranty. The repair guys did excellent work and served us well.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Has great features
on September 24, 2021
Posted by: Larry 1234
from Bonita Springs, Florida
[This review was collected as part of a promotion.] I brought this refrigerator less than 3 years ago and I had to have a door gasket seal replaced as well as the compressor and evaporator assembly.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, September 24, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: rball_dude
from Danville, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this refrigerator for 3 years. In July 2020 we had to replace the compressor. 2 weeks ago it happened again. Sometime ago the ice maker had to be replaced. Best thing about it is we got the extended warranty, so we didn't pay. The customer service person at LG mentioned there was a class action suit about this. Even with the warranty we were operating out of an ice chest for 2 weeks.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 25, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Reba from TX
from Dallas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had since 2017 and have had no problems until two weeks ago. Compressor went out. Luckily, this was covered by a recall issue and I will receive food loss reimbursement as well.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Dz2021
from Austin, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ice maker has failed/leaked frequently and compressor/condenser failed after 5 years (evidently a known warranty issue with LG fridges?!).
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: emchvz1
from Thousand Oaks, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the looks and features of this refrigerator; counter depth, stainless steel, in-door icemaker, filtered water dispenser, and adjustable glass shelves. We have had some problems in the six years we've owned it, but all is fixed.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 27, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Hurtme
from California
Verified Purchase:Yes
Worked great for 6 months. Then had error code. There has been 8 or more services regarding the same issue. And after 2 years it has not been resolved.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 29, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: snardone
from phoenix, az
Verified Purchase:Yes
[This review was collected as part of a promotion.] i bought my LG refrigerator almost 4 years ago and still continue to receive compliments on it. the color is beautiful and the quality of this product is amazing.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com