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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Daisy54
from Jurupa valley Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this 2 years. It has quit cooling twice resulting in hundreds of dollars of food having to be thrown away. It had to have a new compressor and other parts. I have not had the use of this fridge for 1 week each time it quit cooling. Not good!!!
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 4, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Leopimentel
Verified Purchase:Yes
[This review was collected as part of a promotion.] My compressor broke on my LG refrigerator, and it was replaced and has been functioning since. LG stands by its customers.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Ccruz
from Staten Island Ny
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my fridge a couple of years ago. I only had one problem. They fix it with it in two days.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jbtn12
from Rhode Island
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works very well. Recently had compressor repaired, covered under warranty. Other than that, no issues.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: CAK3
from Dallas
Verified Purchase:Yes
[This review was collected as part of a promotion.] My first time purchasing an LG refrigerator. We are so pleased with the functionality and dependability that we just replaced our dishwasher with an LG. Quality and performance is what you look for in appliances and LG products offer just that!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tdad
from iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] My 3 year old LG refrigerator totally shut down on a Friday night. finally got a technician out TEN days later!!! Was happy it was fixed under Warranty but ten days is too long to go without a fridge. Kinda think LG knows these Linear compressors from 2017-2018 were a bad design but did not want to recall. My repair tech had “several” on his truck!!
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: TALR
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had my LG frig since Autumn 2014 & am extremely disappointed. I've had at least 5 - 7 service calls (even had senior tech designers from LG drop in) for the first call. If it's not the ice maker, its the compressor or not freezing or not cooling or loud noise or leaking. It's been a most disturbing experience. I would find it difficult if not impossible for me to consider purchasing another LG kitchen product & would seriously consider not purchasing laundry products. LG should stick to TVs & similar electronic products as their household items are sub standard in my humble opinion. Thanx for the opportunity to feedback.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Gd33
from Canton, GA
Verified Purchase:Yes
Our refrigerator less 3 years old needed serice call for repair. LG team had schedules setup week later the parts to be arrived ahead and before LG service tech arrival.
Refrigerator is operating 100%.
Refrigerator is operating 100%.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com