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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Both refrigerator and freezer died after 3 years
on October 12, 2021
Posted by: DSDAWSON2
from San Diego, CA
I bought this 3 years and 2 days ago, only to have to have it fail in just over 3 years. All of my food is spoiled, and waiting for service for 5 days now. Never again will I buy an LG product
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Buslady25
from Santa Rosa, CA.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this after we rebuilt our home due yo Tubbs fire. It worked great for a couple years and then just stopped doing what it made to do. So far the repair guy has replaced everything that is needed to make it cool and freeze things. Hopefully it stays running now
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Glad it broke down
from Minnesota
Verified Purchase:Yes
[This review was collected as part of a promotion.] Refridgerator never really worked that well. Once it broke down totally and LG factory trained technician was unable to fix, they hired an outside company to fix it. NOw it works great!. In fact better than it did when it was new 3.5 years ago. The product was under warranty thankfully.
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Larry2022
from Colorado Springs
Verified Purchase:Yes
[This review was collected as part of a promotion.] We recently moved and sold our other LG fridge with the property. This new design model of the 2 drawer freezer was exactly what we were looking for. Along with the split shelf for taller items like wine and soda bottles this checked all the boxes for the perfect refrigerator.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: IR1959
from Stoughton, MA
Verified Purchase:Yes
This is very bad and unreliable product! Have to fix it many times for the last 3-5 month.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 20, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sksim
from Tamp, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fridge is less than 5 years old and the. Compressor went bad. LG covered the repair but had issues getting the repair specialist scheduled. Other than that Fridge has worked fine.
Pros: Style/Design, ease of use, Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sharon1975
from Austin,TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] We are a family of 6 and our fridge is almost always full ;-) and the fridge has been holding up very well except one issue we had with the compressor - technician suspected it was due to the stormy winter we had in TX and frequent power outages.
Other than that works and looks great in our kitchen - I really love it!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bmeyer
from Greenville,SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had to replace my water filter and also my ice maker. The line leaked while I was out of town causing the hardwood floor in the kitchen and adjoining laundry room to warp. Now I need to have the affected floor boards
replaced. All very inconvenient and expensive!!
replaced. All very inconvenient and expensive!!
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com