 |
Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Maddog Marty
from Orange County, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've had this refrigerator for 4 years now and have loved every minute of it. We even recommended to friends and they purchased the same or similar LG model refrigerators. BUT...now it has stopped working! We had the factory repair guy out once and it worked for few days, but has now stopped again. He is available via text so he's aware and is coming back...we love this fridge and hope he can get it to work reliably.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
3
Features
5
Written by a customer while visiting lg.com
Posted by: Joking55
from Orange, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our ice maker and water dispenser ceased to function. Initially, the repairman said the water line was clogged. He was correct and after we had that fixed, we still had no ice dispenser or water. He came back again and determined it was a defective part. It was ordered and he was back in about 6 days. It's all fixed now and we are thrilled!
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
3
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Anonymous
from Acworth, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Technician was very skillful and kind. He visited on time and tried to keep clean during service.
Pros: Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Lousy products
from Tampa, FL
Verified Purchase:Yes
After only 3 years, this appliance requires a new compressor and new fan.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 2, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: H2O Don
from Arizona
Verified Purchase:Yes
[This review was collected as part of a promotion.] The air compressor went out on my refrigerator, called tech support they were awesome in setting up an appointment and the tech guy that came out was fabulous in his work performance.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Cin20
from Baton Rouge,La
Verified Purchase:Yes
Horrible! I had this refrigerator for only a year and it’s not cooling at ALL! I’ve been giving the run around for 3 weeks now and I’m still without a refrigerator!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 3, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bozolina
from Draper, UT
Verified Purchase:Yes
compressor failed and took 5 weeks to get LG to replace it.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 3, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Hank 50
from Cockeysville,md
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this stainless steel refrigerator three and half years ago. The compressor went up and no problem with their Five year warranty. The service was outstanding!!!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com