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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Otis May
Verified Purchase:Yes
Have had Compressor repair/replace twice in 5 years
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, November 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: DFGJR
from Brownstown, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worked good. No problems during earlier years of usage.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 10, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
In general it’s very reliable and its beautiful
on November 11, 2021
Posted by: Jims123
from SanDiego
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had this refrigerator just over 2 years. But it died and needed several parts replaced .. the techs had to come back 3 times but finally they solved it
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Disappointed the Condenser failed so quickly
on November 15, 2021
Posted by: ScottSSG
Verified Purchase:Yes
[This review was collected as part of a promotion.] I owned this for 3 1/2 years only to have the refrigerator stop working when the compressor died. I was also very challenged with the LG website in trying to book and communicate regarding the repair. Overall not a great experience with LG
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 16, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Problems with the water disposal and ice maker
on November 16, 2021
Posted by: Roberto9266
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought the refrigerator some time ago and when the guarantee expired. I started having problems with the door ice maker and water disposal.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, November 17, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Gina L
from Nahant, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We like the fridge - its functionality and layout. But we’ve had to have someone come fix it 3 times, and it’s only 6 years old. The old school fridges seem to last longer and they are more reliable.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, November 19, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: CPBP
from Lake Hopatcong NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] We purchased a new LG refrigerator/freezer in June 2018 because of the great features it had over all the over units we were looking at. Since we were remodeling our kitchen & wanted to do it right we chose LG.
Pros: Style/Design, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: rpack
from Lake Park, Ia
Verified Purchase:Yes
[This review was collected as part of a promotion.] We had purchased LG 24 cu.ft. counter depth black diamond refrigerator in April of 2016 and loved the refrigerator. We just replace the refrigerator with the new LG 24 cu.ft. counter depth black diamond refrigerator this Nov. of 2021. There has been several new features we enjoy: The door in door. the stainless steel interior trim, the 2 bin vs. 3 bin produce shelves, the large round ice cube maker, the single place dispenser, and the quietness. All of our friends and family have remarked on how well they like our new LG refrigerator.... Thank You LG
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com