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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Jmiller780
from Collegeville
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought all new appliances for our kitchen and chose LG.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 5, 2021
Thank you for taking the time to review our product. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Scarmoss
from Sarasota, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] For a side by side it’s super roomy. Looks very sharp in our kitchen. Kind of missing an ice/water dispenser, but we chose this model knowing it doesn’t have one. Still makes ice which is great.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: KMT69
from PENNSYLVANIA
Verified Purchase:Yes
I bought this 4 years ago and have had the compressor replaced twice and all of the working parts of the entire refrigerator replaced once.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 7, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: katdotcom
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] My refrigerator had a cooling problem and took forever to fix. Now Lg has a class action lawsuit which I am part of which was finalized by the court in February of 2021. I am still waiting for my settlement check!!!
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, December 9, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: RobertJa
from Mission Viejo, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] It lasted for just less than three years before it conked out!!!
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: aclmark
from Jacksonville, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've had this fridge for just under 4 years and have loved it. We went with a counter depth as part of our kitchen design and have not missed the depth of our previous units. We've never had issues storing things. Great configurable space. However, we just had a failure in our sealed unit, having the evaporator, dryer and compressor replaced. The sealed system warranty is 5 years P&L and the compressor is 6-10 years, part only. Unfortunately, I'm concerned about the lifespan of this unit. Web searches will show issues with LG's compressors. I will say, the factory service was excellent in repairing our fridge.
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 10, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Still happy
from Maryland
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this in 2016. Unfortunately the compressor has been replaced twice. Fortunately it was still under warranty and LG took care of it. Beautiful and great when it works.
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Caroline64
from Raleigh, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had nothing but problems with this refrigerator since I purchased it. Replaced the compressor twice and the ice maker too.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com