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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Jerald M
from Indian Land SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] It looks like a very nice fridge, and when it works it works well. But I am quite disappointed that its major components are so unreliable.
After two years the compressor failed. A year later, a PC board failed. Now in year 4 the evaporator assembly failed. These are the major components! They should be much more reliable. We have had many other brands of refrigerators that lasted decades with no issues but having so many major components fail in such a short time is unforgivable. I definitely recommend a service contract. You will need it with this refrigerator.
After two years the compressor failed. A year later, a PC board failed. Now in year 4 the evaporator assembly failed. These are the major components! They should be much more reliable. We have had many other brands of refrigerators that lasted decades with no issues but having so many major components fail in such a short time is unforgivable. I definitely recommend a service contract. You will need it with this refrigerator.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, December 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Only last for 2 years
on December 13, 2021
Posted by: Tsanchez
from Benton mo
Last two years not worth it for the price it was I will not get lg again
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 15, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: boygeorge
from Mn
Verified Purchase:Yes
[This review was collected as part of a promotion.] was nice when it ran, but compressor out in 5 years.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Viv2021
from Huntley, il
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought all LG appliances 3 years ago. Refrigerator stopped cooling about 14 months old. Three major components needed replacing. Frig has made loud high pitched sound since the repair. I’m told because it’s still cooling, nothing can be done. I replaced the dishwasher 2021, had stove fixed when burners would not light in 2019. No more LG for me!
Pros: ease of use
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 4, 2022
We hate to hear that you experienced a problem with your appliances. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bob Lee Swagger
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was extremely happy with my purchase for about 12 months when it stopped cooling. LG has had technicians at my house to install a "Dye Line" to find out where its leaking coolant at. Before the coolant leak, I give LG a 5. Due to the leak, I chose 4 mostly due to the fact that LG has sent technicians to my house in an attempt to rectify the issue. I'm hoping LG completes the task, and restores my faith in LG. Most people would give a lower score in my position, but things happen, and the technicians who have come to my house have been outstanding.
Pros: Style/Design, ease of use, Features/Settings
Quality
3
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Tho H
from Gladwin michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 4 1/2 years ago and is working perfectly since new compressor was put in. The bad thing is I was without a fridge for 11 days.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Tmac51
from Irvine CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our compressor went out after 3 years - lost hundreds of dollars of food. For the high price the life is too limited. I’ve had refrigerators last 25 years without losing the compressor.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 4, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: SudhirP
from Carlsbad CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is breaking down every year, as I am writing it refrigerator stopped working since last 3 months with no resolution
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 5, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com