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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: Gerry22
from Oceanside, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had this refrigerator for over four years. There was one issue with the condenser but LG sent a technician out immediately and the repair was done. The fast response by LG when a problem occurred is why I am so positive. They had the parts shipped overnight to my home. The technician came the next day and all was done within a couple of hours. That kind of response is essential.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bminer85
from Lake Villa, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this Refrigerator in 2014 as it was a great looking refrigerator with lots of good features and had one of the largest sq feet for a counter depth. Unfortunately - we did hear that the compressors go on these - which mine did in 2019. Then in 2021 - all of the fans died around the same time. Finding a repairman to fix LG products is tough as they are known to be difficult to fix. My freezer/ice fan has been repaired twice and has broken down again.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 5, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Bob273456
from Spring Lake Michigan
Verified Purchase:Yes
Bought an LG fridge 3 years ago...piece of junk! Have replaced the compressor 2 times along with an ice maker and fresh food condenser.
Would not recommend any LG products!
Would not recommend any LG products!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 5, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Daveb35
from Alto, New Mexico
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our refrigerator failed after just 3 years. We purchased the 5 year extended warranty, so we don't have to pay for the repairs. But it has been 3 weeks without a refrigerator and we don't have any idea when it will be fixed. Likely to be several weeks more.
Pros: Style/Design, Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 5, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: jschaefer311
from Raleigh, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Looks and works great. The interior is very easy to clean. The only reason I didn't give 5 stars is that the freezer draw doesn't pull out far enough; making it difficult to reach items on the top-level drawer.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
3
Written by a customer while visiting lg.com
Posted by: Ces67
from Marietta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Since purchase we have had to have the compressor repliaced twice. Even undercwarranty, we had to pay service charges.
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 6, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sparks1973
from Roselle, IL
Verified Purchase:Yes
I think this fridge is really nice. My only complaint is that after four years the compressor went out on it. It appears that this is a common problem for LG refrigerators
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Gus7
from Fishers,IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Big fridge it can hold a lot of things and works good
Pros: Quality
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com