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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Never Again
on January 8, 2022
Posted by: Teeki
from Philadelphia, PA
[This review was collected as part of a promotion.] Bought 3 years ago.Now, within 5 months the compressor had to be replaced; now the evaporator replaced; after 2 days refrigerator and freezer still not working and waiting 5 days for service. Will never buy LG again because of product and very poor service!
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 11, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Paul 7777
from Indianapolis
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator has been good. Issues have come to with this product but LG is great with service and warranty repairs. Only had one issue with a coil going bad but it was under warranty and while they were there upgrade my compressor because of know fact that is wears out over time and before the 10 yr warranty period. Great service!
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
4
Features
3
Value
4
Written by a customer while visiting lg.com
Posted by: Sandman123
from Idaho
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had multiple issues with the ice maker and now the compressor has failed and because of the compressor failure, the condenser and both Evaporator coils need to be replaced due to oil contamination from compressor failure
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 14, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
on January 13, 2022
Posted by: mzleslie
from Central MA
Bought this fridge in 2017. It has been running perfectly until this week. I called LG and they were very helpful in getting this resolved. They scheduled a certified tech for me, repairs and parts would be covered, and confirmed all information with me. There is a known issue with the compressor, and LG customer service was responsive and helpful. Today my fridge is up and running again.
I love this fridge. We need a smaller fridge and this is perfect counter depth. I can open and close the doors in any order (don't need to open/close one first). The water dispenser took us a day to get used to (put our glass in the wrong spot) but we were used to our old fridge. The space is decent for a smaller fridge, food doesn't get lost behind everything. It's well lit, super easy to clean inside and out, adjustable on a whim. The ice maker has a small profile which I live. We don't use a lot of ice, but it never freezes up when it sits for long periods, comes out consistently.
While I love the draw for the freezer, draws have less space, but that's for all fridges like this, so not a draw back, just something to think about when buying a fridge. We have an extra freezer to handle overflow, but the freezer on this model is roomy enough. I do love the small draw for frozen veggies, keeps them from getting lost in the larger bin.
I really do love this fridge. I hope with the new compressor this lasts a long time.
Pros: Style/Design, ease of use, Features/Settings, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Thomas in MN
from Watertown, MN
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall, this is a great fridge and had no complaints until it died just before Christmas. Turns out it's a known issue and the problem was completely covered. Just took more than 2 weeks to get someone to service it.
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, January 18, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Braemarisle
from Highland beach Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] We’ve had a refrigerator for 20+ years and never had an issue with it. We remodeled our kitchen and bought all LG appliances. The refrigerator lasted only four years before they compressor went. We are hoping that the other appliances last longer than the refrigerator. We recommended LG products to our daughter and son-in-law and we are very much concerned about the reliability of the products they purchased. I don’t think I would recommend LG products to anyone else after seeing how unreliable their products are. We are without a refrigerator for close to three weeks and waiting for the parts to be received for the repair. You would think that the parts would be secured and sent overnight but that was not the case. A major inconvenience on our part.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 18, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Disappointed_2022
from Harrisburg PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased in mid 2018.
Compressor failed after 2 years (Sept. 2020). Was replaced.
Failed again a little over a year later (Nov. 2021). Compressor and coils were replaced, but the unit never got back down to proper temperature. Tech said one of the new parts must have had a blockage and would need to be replaced again. Second tech came after about a week and confirmed the blockage and said the condenser should also be replaced. Currently it's mid January, 2022 and I'm waiting for the tech to come install the condenser which he ordered and has been sitting in my garage for a month.
So in summary, multiple failures of this unit in the 3.5 years since purchased. Still not functioning properly and awaiting repairs and have been left hanging with a non-reliable and not properly functioning fridge for 6 weeks.
Compressor failed after 2 years (Sept. 2020). Was replaced.
Failed again a little over a year later (Nov. 2021). Compressor and coils were replaced, but the unit never got back down to proper temperature. Tech said one of the new parts must have had a blockage and would need to be replaced again. Second tech came after about a week and confirmed the blockage and said the condenser should also be replaced. Currently it's mid January, 2022 and I'm waiting for the tech to come install the condenser which he ordered and has been sitting in my garage for a month.
So in summary, multiple failures of this unit in the 3.5 years since purchased. Still not functioning properly and awaiting repairs and have been left hanging with a non-reliable and not properly functioning fridge for 6 weeks.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 21, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Anonymous
from Waukesha Wisconsin
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had 3 compressors and other service calls. Ice maker is junk and have lost hundreds of dollars in food due to breakage. LG cannot make a refrigerator.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, January 19, 2022
Thank you for sharing your experience with us on LG.com, and would like to offer our assistance to look into this further. However we need your help moving to a different platform that supports back and forth messaging. Please reach out to our technical social media support team via private message on Facebook or Twitter using @LGUSSupport, and use #VOC in your first message to our social media support team or please contact us at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase and a brief description of the problem. Thank you so much. ^Jennifer
Written by a customer while visiting lg.com