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Customer Reviews Collected from lg.com |
LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Average Customer Rating:
3.5
Rating breakdown 1,620 reviews
5 Stars
696
4 Stars
282
3 Stars
145
2 Stars
132
1 Star
365
67%of customers recommend this product.
(
791 out of
1,174)
Customer Reviews for LG - 24.0 Cu. Ft. Counter-Depth French Door Refrigerator - Black Stainless Steel
Posted by: rw1974
from Dallas Texas
Verified Purchase:Yes
I have had this fridge for 2 years it had died 4 times! This last time I was out a fridge for 13 days! AVOID at all cost or don't forgo buying the warranty plan!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 21, 2022
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and replacement. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Jamestep
from Minneapolis, MN
Verified Purchase:Yes
I like the refrigerator----when it works. The internal lights are great, a very nice feature. The layers of drawers in the freezer make that space more useful and efficient. Unfortunately, the compressor failed on 12/29/21. I have had no refrigerator for 4 weeks. It gets repaired next week. I am glad that I purchased the extended warranty
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy Daphane , LGE Social Media, January 26, 2022
We hate to hear you are experiencing an issues with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and/or replacement. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: DC25
from East Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this 3 years ago and the compressor failed. LG quickly responded and replaced it for free. Compressor failure before 4 years is a common complaint. The only problem is, I have another LG fridge in the garage that’s a year old and now I have to “wait” for that compressor to fail. Why doesn’t LG have a recall and replace the faulty compressors BEFORE they die and our food is ruined?
No, I would not recommend this to a friend.
Quality
2
Features
4
Response from lg.comBy Daphane , LGE Social Media, January 26, 2022
We certainly understand your concern about the possibility of the compressor failing. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. Rest assured that LG confidently stand behind our products and we aim to provide swift and efficient resolutions in the event of a problem. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and/or replacement. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: 4xfrustration
from Richmond Va
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have owned this refrigerator for just under 7 years are we are waiting for the fourth compressor to be installed. The refrigerator stopped cooling on New Year’s Eve and the repair is scheduled for February 10th. Hopefully they will show up on schedule
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 28, 2022
We certainly understand the disappointment with repeated issues with your refrigerator. We hate to hear that you experienced numerous issues with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service and/or replacement. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Nanas frig
from St. Louis, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my refrigerator 6 years ago. it has been good. I had a repair on the compressor and it was handled very quickly.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: MS1031
from Carlsbad, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fridge stopped cooling at the 4 year mark. Had an extended warranty that covered up to five years. Took 4 trips over 2 months to fix it. Worked for a year and a half more and then after 3 more repairs the guy said it couldn't be fixed. It worked for about 5 years until you will have to replace it.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Daphane , LGE Social Media, February 2, 2022
We hate to hear that you experienced an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team via private message on Facebook or Twitter @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service, replacement or return authorizations. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Constantly breaks! Both mechanics and interior
on February 7, 2022
Posted by: OhNoNotLG
from Seattle
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have never in my life bought anything this utterly trashy. In the 6 years I’ve owned it, I’ve had probably 6 service calls, and only because I save them up until it can’t be avoided. We’ve replaced the compressor TWICE (a known problem), had the bottom of the fridge filling with water and leaking 3-4x now. They’ve replaced the entire plastic interior (it cracked), and all interior drawers and larger door bins 1-2x. It’s unfathomable, but certainly made my home warranty enrollment worth it, lol. The mechanics who come usually express their condolences that I own an LG—apparently this is not atypical. I will never, ever touch another LG appliance. We’ve had good luck with our OLED TV so far—I’ve heard you’re ok there. I am not affiliated with any commercial interest. I wish there were some way to get my money back. This thing is terrible. LG 24 cuft counter depth.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Jennifer, Social Media, February 7, 2022
Based on your experience with multiple repairs your frustration is understandable Sharon. Thank you for taking the time to share your feedback with us and we will strive to continuously improve our products and services. ^Jennifer
Written by a customer while visiting lg.com
Posted by: Anonymous
from San Antonio Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this refrigerator last year and we absolutely love it
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com